---
title: Canceling Problem
slug: itsm-en/canceling-problem
description: Learn how to effectively cancel a problem in a problem management system by following the clear and concise instructions provided in this document. From accessing the main menu to selecting the appropriate options, you'll be guided through each step, ensu
docTags: 
createdAt: 2021-10-27T19:35:33.000Z
---

This functionality allows <font color="#3b9f0f">**canceling a problem previously registered**</font>.

## Before getting started

- [x] It is necessary to register previously a problem.

## Procedure 

1. Access the main menu `Processes > Problem
    Management > Problem`;
2. Find the problem registration you want to cancel, click on it, and then on
   &#x20;"**Open**";
3. Click on the area "**Review and Closure**" and then on the "<font color="#3b9f0f">**Closure**</font>" tab;
4. Select the "**Canceled**" option ;
5. Select the **Root Cause** and **Solution Category** that best represent
   &#x20;the scenario of cancellation a problem;
6. In the "**Closure**" field, describe the details about the problem cancellation;
7. Click on "**Save and advance flow**" or "**Save and keep current task**" to perform the
   &#x20;operation.