---
title: Canceling Ticket
slug: itsm-en/canceling-ticket
description: Learn how to easily cancel a ticket in this comprehensive guide. Ensure the ticket is registered and you have the necessary permission. Access Ticket Management, select the ticket, mark it as "Canceled," provide reasons for cancellation, and save your cha
docTags: 
createdAt: 2021-10-27T20:28:47.000Z
---

This functionality allows <font color="#3b9f0f">**canceling the ticket**</font>.

## Before getting started

- [x] It is necessary to register previously the ticket; and&#x20;
- [x] Have permission to cancel
  &#x20;the ticket.

## Procedure

1. Access the **Ticket Management** functionality through the main menu `Processes  > Request and Incident Management > Service Request and Incident`;
2. Click on the ticket you want and then on the "**Open**" icon;
3. Change the status of the ticket to "**Canceled**" by clicking on it;
4. In the <font color="#3b9f0f">**Solution Response**</font> field, describe the reasons to be canceled;
5. Click on the "**Operation**" option button and then on “**Save and Forward
   &#x20;Flow**” to save and advance the flow, so the ticket will be canceled. However,
   &#x20;if you want only to save the information registered about the ticket
   &#x20;cancellation and keep the current task, click on the button "**Save and Keep
   &#x20;the Current Task**".