---
title: Changes Desktop
slug: itsm-en/changes-desktop
description: Explore how the Changes Desktop streamlines ticket management by providing convenient access to service history. Discover how users can effortlessly perform tasks like adding, modifying, and removing items. Ensure seamless automatic updates by making a ne
docTags:
createdAt: 2022-01-28T17:53:21.000Z
---
The **Changes Desktop** is a space where all tickets and their service history are available, making it easy to view each item with its main information.
In this area, there is also the possibility of actions such as **including, changing, deleting an item, **as well as several other functions.
## Procedure
1. Access the functionality through the menu `Processes > Change Management > Change`;
2. Search for the desired Change.
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⚠️ **Attention****!**
The "**Auto-update**" button will be **unselected **by default. To make the automatic update uninterrupted, you must **change parameter 418 **to the **option **"**YES**". This way, the button will be enabled automatically and the system will update the list every 25 seconds.
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📌 **IMPORTANT****! **
To check the progress of the change, we must open the desired change and check, in the **flow view icon**, in which activity the change is. It is also possible to **detail in which** **activity of the** **Planning, Reversal Plan and Review, and Closure phases** the change is, simply by checking the Kanban in the activities table.
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