---
title: Changing SLA of a Ticket
slug: itsm-en/changing-sla-of-a-ticket
description: Learn how to change the Service Level Agreement (SLA) of a ticket with this step-by-step guide. Find out how to modify the ticket's time of attendance, register its justification and calendar, and navigate the Ticket Management functionality to change the
docTags: 
createdAt: 2021-10-27T20:28:47.000Z
---

**Changing the SLA&#x20;**&#x6F;f the ticket means <font color="#3b9f0f">**modifying its time of attendance, by extending or shortening the period of execution**</font>.

## Before getting started

To change the SLA, it is necessary:

- [x] To register previously the ticket
  &#x20;justification and calendar.

## Procedure

1. Access the **Ticket Management** functionality through the main menu `Process >
   Request and Incident Management > Service Request and Incident`;
2. Click on the ticket you want, select the "**More Options**" button and the "**Change SLA**" option;
3. Set the type of SLA, the time (deadline) of attendance, the calendar to
   &#x20;count this time, the justification and its complement regard the time
   &#x20;change.