---
title: Directing the Ticket
slug: itsm-en/directing-the-ticket
description: Learn how to direct the attendance of a ticket or request to a specific group with this step-by-step guide. Gain access to Ticket Management, select the desired ticket, choose the designated group, and save and advance the flow. Alternatively, save the re
docTags:
createdAt: 2021-10-27T20:28:47.000Z
---
This functionality allows **directing the request/incident attendance** to a group you want.
## Before getting started
To direct the attendance of the ticket, it is necessary:
- [x] To register previously of
a ticket and have permission to execute it.
## Procedure
1. Access the **Ticket Management** functionality through the main menu `Processes > Request and Incident Management > Service Request and Incident`;
2. Click on the ticket you want and then on the "**Open**" icon;
3. In the **Direct to the group** field, select the group to which the ticket will
be directed to be attended;
4. Click on the "**Operations**" button and then on "**Save and Forward Flow**" to save and
advance the flow, where the ticket will be directed to the attendance phase.
However, if you want to save only the information registered about the
validation of the ticket and keep the current task, click on "**Save and Keep
the Current Task**".