---
title: Generating Report - Configuration Management
slug: itsm-en/generating-report-configuration-management
description: Learn how to generate two types of reports in the configuration management system with this document. The first report highlights validated, invalidated, and duplicated media keys (licenses), while the second report focuses on changes related to configura
docTags: 
createdAt: 2021-10-27T19:47:04.000Z
---

## <font color="#3b9f0f">Generate a Report of Configuration Item - Office Package</font>

This report has the objective of **presenting the validated, invalidated and
&#x20;duplicated keys (licenses) of media**.

1. Access the functionality through the main menu `Reports > Configuration
    Management > Office Package Configuration Item Report`;
2. Click on the "**Media**" field to search and select the media you want to
   &#x20;generate the report.     The fields will be presented to filter the
   &#x20;validated, invalidated, and duplicated keys (licenses).

:::hint{type="warning"}
⚠️ <u>**Attention**</u>**!&#x20;**

The licenses (valid) keys will be considered those that are registered in
&#x20;the media registration. &#x20;
:::

## <font color="#3b9f0f">Generate a Report of Change/Configuration Item</font>

This report has the objective of **providing information of the different
&#x20;changes related to the same configuration item**.

1. Access the functionality through the main menu `Reports > Configuration
    Management > Change/Configuration Item`;
2. Set the filters as necessary.