---
title: Generating Reports through the Charts and Reports Panel - Changes
slug: itsm-en/generating-reports-through-the-charts-and-reports-panel-changes
description: Learn how to create charts and reports to track changes in a system with step-by-step instructions provided in this document. Discover how to generate impact reports, unauthorized CI updates, SLA-based change reports, risk-based change reports, and servic
docTags: 
createdAt: 2021-10-27T19:19:12.000Z
---

The next topic will address **how to create charts and reports for changes**.

In all cases, there are several manners to view the reports through four icons:

- To create a table with information, click on the "**Table**" icon;
- To display the chart option, click on the "**Charts**" icon and select the
   format of the chart;
- To create a report in PDF, click on the "**Download PDF document**" icon;
- To create a report in Excel, click on the "**Download document XLS**" icon.

## <font color="#3b9f0f">Generate Impact Reports of Change (RFC x CI)</font>

This report offers to users the **possibility of verifying the CI used in a change
&#x20;and how it is affected**.

1. Access the functionality through the main menu `Reports > Incident/Request
    Management > Charts and Reports (Panel)`;
2. In the "**Information Group**" field, select the "**Changes**" option;
3. Click on the "**Impacts of Changes (RFC x CI)**" report;
4. Set the filters as needed and click on "**Create**";
5. The impacts of change will be presented according to the filter entered.

## <font color="#3b9f0f">Generate Reports about Updates of Unauthorized CI</font>

This report offers to users the **possibility of verifying unauthorized CI to be
&#x20;updated**.

1. Access the functionality through the main menu `Reports > Incident/Request
    Management > Charts and Reports (Panel)`;
2. In the "**Information Group**" field, select the "**Changes**" option;
3. Click on the "**Unauthorized CI updates**" report;
4. Set the filters as needed and click on "**Create**";
5. The updated report of unauthorized CI will be presented, according to the
   &#x20;filter selected.

## <font color="#3b9f0f">Generate Impact Report of Change</font>

This report offers to users the **possibility of verifying, in charts, the
&#x20;changes through its impact (high, medium, low)**.

1. Access the functionality through the main menu `Reports > Incident/Request
    Management > Charts and Reports (Panel)`;
2. In the "**Information Group**" field, select the "**Request for Change**" option;
3. Click on the "**Changes x Impact**" report;
4. Set the filters as needed and click on "**Create**";
5. The impact chart of change will be presented, according to the
   &#x20;filters selected.

## <font color="#3b9f0f">Generate Reports of Change by SLA</font>

This report offers to users the **possibility of verifying, in the chart, the
&#x20;changes by its service level agreement**.

1. Access the functionality through the main menu `Reports > Incident/Request
    Management > Charts and Reports (Panel)`;
2. In the "**Information Group**" field, select the "Request for Change" option;
3. Click on the "**Change x SLA**" report;
4. Set the filters as needed and click on "**Create**";
5. The chart of changes by SLA will be presented, according to the
   &#x20;filters selected.

## <font color="#3b9f0f">Generate a Report of Change by risk</font>

This report offers to users the **possibility of verifying, in charts, the
&#x20;changes by the risk that it offers to the business**.

1. Access the functionality through the main menu `Reports > Incident/Request
    Management > Charts and Reports (Panel)`;
2. In the "**Information Group**" field, select the "**Request for Change**" option;
3. Click on the "**Change x Risk**" report;
4. Set the filters as needed and click on "**Create**";
5. The chart of changes by risk will be presented, according to the
   &#x20;filters selected.

## <font color="#3b9f0f">Generate a Report of Changes by service</font>

This report offers to users the possibility of verifying, in the chart, the
&#x20;changes by service.

1. Access the functionality through the main menu `Reports > Incident/Request
    Management > Charts and Reports (Panel)`;
2. In the "**Information Group**" field, select the "**Request for Change**" option;
3. Click on the "**Change x Service**" report;
4. Set the filters as needed and click on "**Create**";
5. The chart of changes by service will be presented, according to the
   &#x20;filters selected.