---
title: Invoking Continuity
slug: itsm-en/invoking-continuity
description: This document provides a detailed overview of the Continuity Registration process, with a specific focus on the fourth phase of Continuous Operation. It covers essential aspects such as Continuity Awareness, review and audit, tests, and service continuity
docTags:
createdAt: 2021-10-27T20:12:22.000Z
---
**Continuity Registration** is a process that passes through several phases. The fourth phase is the Continuous Operation, where will be defined the Continuity Awareness (education and training), review and continuity audit, the continuity tests, and its invocation. This functionality invokes service continuity.
The trigger to have an invocation is the opening of an incident of critical type. The incident has to be approved to be presented on the Invocation screen.
## Before getting started
- [x] It assumes the existence of a defined service in a Portfolio and Catalog
Management process;
- [x] It is fundamental to firstly have registered the Continuity Registration, the
policy and the project of service continuity already defined;
- [x] In addition, to
having the scope, vital functions, business impact analysis, risk evaluation,
strategy, plan, organizational planning, the strategy of tests of continuity
awareness already registered and the audit and review of the continuity already
performed;
- [x] It is even recommended to check the continuity testing calendar;
- [x] It is necessary to have registered the threat and threat categories both linked to
each other. It is also essential to have registered the risk and risk category;
- [x] It is equally essential to have registered previously the automatic actions of the
incident, request, and procedure about the Event Management.
## Procedure
1. Access the functionality through the main menu `Processes > Continuity
Management > Continuity`;
2. Find the continuity you want to invoke and click on "**Advance**";
3. In "**Continuous Operation**", click on "**Invocation**".
4. To start the continuity procedure, the basic data of the procedures should
be already registered in the Initiatives/Requests/Procedures Automatic
Action.
5. Click on "**Start Main Continuity Plan**" to start the continuity main
procedure that should be registered the implementation phase of the
continuity plan;
6. Click on "**Start Auxiliary Continuity Plan**" to start the auxiliary procedures
of the continuity;
7. To verify the request procedure of the continuity, just click on
"**Description**";
8. To view the procedure request of the continuity, just click on "**View**";
9. To capture a continuity procedure request to be executed, just click on
"**Capture task**";
10. To execute the continuity procedure request, click on "**Execute**", it will be
presented the request attendance screen;
11. The video related to the activity is an example of invocation of the "**Auxiliary Continuity Plan**".