---
title: Locating a Ticket
slug: itsm-en/locating-a-ticket
description: Learn how to efficiently use the ticket list screen and search field to easily locate specific tickets by number or task name. This document outlines step-by-step instructions for accessing Ticket Management functionality and utilizing the search field ef
docTags: 
createdAt: 2021-10-27T20:28:47.000Z
---

The ticket list screen sometimes can **bring an extensive relation of items**. The search field allows <font color="#3b9f0f">**a quick directing to the item you want**</font>, through its number or task name.

## Before getting started

- [x] It is necessary that more than one ticket registered to the search field returns the
  &#x20;results.

## Procedure

1. Access the **Ticket Management** functionality through the main menu `Processes  > Request and Incident Management > Service Request and Incident`;
2. Click on the search field.

:::hint{type="success"}
✅ <u>**Rule**</u>**:&#x20;**&#x54;he search effectiveness depends on the following of some rules of permission
&#x20;by the filter, such as execution, delegation, monitoring, visualization, user
&#x20;groups, contract links, units, and logged-in collaborators.
:::