---
title: Managing Team with Kanban
slug: itsm-en/managing-team-with-kanban
description: Learn how to effectively monitor attendance lists of tickets using the Kanban technique. This document provides a step-by-step guide on accessing the Ticket Management feature and utilizing the Attendant mode to filter and manage production flows. Discove
docTags: 
createdAt: 2021-10-27T20:28:47.000Z
---

This option allows <font color="#3b9f0f">**helping managers in the detailed monitoring of the tickets' attendance list**</font>, using the management technique called **Kanban**. Kanban uses cards (post-it and others) to indicate the attendance of production flows.

In these cards, indications are given about a certain task:

:::BlockQuote
<u>**For example**</u>, "**To Execute**"/ "**In Execution**"/ "**Done**", and whenever the flow advances its positioning changes to the right in the frame.&#x20;
:::

## Before getting started

In order to move the Kanban, it is necessary:

- [x] To have at least one ticket registered,
- [x] In addition to having an access profile with such permission.&#x20;

## Procedure

1. Access the **Ticket Management** functionality through the main menu `Processes  > Request and Incident Management > Service Request and Incident`;
2. Click on the ticket view in the **Attendant mode**, through the "**Per attendant**" button;
3. Filter the cards view;
4. Manage the cards.