--- title: Problem slug: itsm-en/problem description: Improve your IT services and minimize business disruptions with effective Problem Management solutions. Discover the importance of finding the root cause of incidents and implementing preventative measures in this comprehensive document. docTags: createdAt: 2021-10-27T19:34:52.000Z --- ## Presentation The **Problem Management** process is responsible for the definitive solution and prevention of failures behind the incidents that affect the normal operation of IT services. According to ITIL, the main goal of **Problem Management** is to minimize the adverse impact of incidents and problems caused by errors in the IT infrastructure of business and to prevent the recurrence of these errors. This process is intended to **find the root cause of the problems and initiate the action that will eliminate the error**.