---
title: Registering Service Activity
slug: itsm-en/registering-service-activity
description: Learn how to efficiently use the service activities feature with this comprehensive document. Get step-by-step instructions on registration of portfolios, groups, configuration items, contracts, and calendars, and gain insight into accessing and utilizing
docTags:
createdAt: 2021-10-27T18:53:32.000Z
---
This feature provides a variety of actions, such as **including, changing, and deleting the activities of a service** (request and/or incident).
## Before getting started
It is necessary to register previously:
- [x] The portfolio, group, configuration items, contract, and calendar.
## Procedure
1. Access the main menu `Processes > Portfolio and Catalog Management >
Portfolio`;
2. Choose the Service Portfolio and click on "**Advance**";
3. In the **Service Catalog** tab, choose a service and click on "**Advance**";
## Requests
To link or create an activity of Request, click on the tab **Requests**. The following functions will be presented:
| **Function** | **Description** |
| -------------------------------------- | ---------------------------------------------------------------------------------------------------- |
| **New Service Request** | To create a new request |
| **Link Service Request** | To link a request already created |
| **Search area** | To search for a specific request |
| **Grid with Linked Services Requests** | Once you link a service request, they will be presented in a list, with the options: Edit and Unlink |
If you want to create a new service request from here, click on "**New Service Request**" and complete the fields available.
### Main Tab
| **Field** | **Description** |
| ------------------------------------------ | --------------------------------------------------------------------------------------- |
| **Activity Name (\*)** | The name for the request |
| **Acronym/Abbreviation** | Set an acronym for the request |
| **Activity Status (\*)** | Select the status you want: Active, Under analysis, In creation, In design, or Inactive |
| **Type of Demand (\*)** | Select the type of demand available |
| **Category (\*)** | Select the category of the request |
| **Date of Deployment (\*)** | Set the day which is being deployed |
| **Template of View** | Select one of the templates available |
| **Tracking Template** | Select a tracking template available |
| **Creation Template** | Select a creation template available |
| **Detail** | Space to give all the details about the request |
| **Objective** | Space to give the objectives of the request |
| **Type of Event** | Set frequency of the type of event |
| **SCRIPT Guidance** | Search and select one script from the knowledge base for the request |
| **Type of Activity** | Select the type of activity |
| **Importance of Activity to the Business** | Select the degree of importance of this activity for the business |
| **Place of Execution of Activities** | Set if it is external, internal or both |
(\*) Indicate mandatory field
### Presentation Tab
| **Field** | **Description** |
| -------------------------------------------------- | -------------------------------------------------------------------------------- |
| **Available on the portal (\*)** | If it will appear on the portal or not |
| **Available on chat (\*)** | If it will be available through chat |
| **Show field to select impact/urgency (\*)** | If in the service portal the impact/urgency field will be possible to select |
| **Show field to select a configuration item (\*)** | If in the service portal the configuration item field will be possible to select |
| **Show field for description (\*)** | If in the service portal it will be available the field to give a description |
| **Show field to add an attachment (\*)** | If in the service portal it will be available the field to attach a file |
| **Display priority (\*)** | If in the service portal it will be available to show the priority |
| **Display deadline (\*)** | If in the portal it will be available to show the deadline |
| **Select an image (\*)** | Select the image that will represent the request |
| **Name (\*)** | Give the name for the request that will be presented in the service portal |
| **Description** | Describe the request being created |
(\*) Indicate mandatory field
### Access Permission Tab
Once you set the request as Available in the portal in the Presentation tab, the tab of Access Permission will appear with the following functions:
| **Function** | **Description** |
| --------------------------- | ------------------------------------------------------------------------------------------------ |
| **Link Groups** | To link the groups that will have permission to access the request |
| **Grid with Linked Groups** | Once you link the groups for the request, they will appear in a list with an option to unlink it |
After completing all the information in the tabs for register/edit request activity, you will be able to: **Save**, **Delete **or **Clear**.
## Incidents
To link or create an activity of Incident, click on the tab **Incidents**. The following functions will be presented:
| **Function** | **Description** |
| ------------------------------ | ---------------------------------------------------------------------------------------------- |
| **New Incident** | To create a new incident |
| **Link Incident** | To link an incident already created |
| **Search area** | To search for a specific incident |
| **Grid with Linked Incidents** | Once you link an incident, they will be presented in a list, with the options: Edit and Unlink |
If you want to create a new incident from here, click on "New Incident" and complete the fields available.
### Main Tab
| **Field** | **Description** |
| ------------------------------------------ | --------------------------------------------------------------------------------------- |
| **Activity Name (\*)** | The name for the incident |
| **Acronym/Abbreviation** | Set an acronym for the incident |
| **Activity Status (\*)** | Select the status you want: Active, Under analysis, In creation, In design, or Inactive |
| **Type of Demand (\*)** | Select the type of demand available |
| **Category (\*)** | Select the category of the incident |
| **Date of Deployment (\*)** | Set the day which is being deployed |
| **Template of View** | Select one of the templates available |
| **Tracking Template** | Select a tracking template available |
| **Creation Template** | Select a creation template available |
| **Detail** | Space to give all the details about the incident |
| **Objective** | Space to give the objectives of the incident |
| **Type of Event** | Set frequency of the type of event |
| **SCRIPT Guidance** | Search and select one script from the knowledge base to the incident |
| **Type of Activity** | Select the type of activity |
| **Importance of Activity to the Business** | Select the degree of importance of this activity for the business |
| **Place of Execution of Activities** | Set if it is external, internal or both |
| **Critical** | Set if the incident is critical or not |
| **Cause Unavailability** | Set yes or no |
(\*) Indicate mandatory field
### Presentation Tab
| **Field** | **Description** |
| -------------------------------------------------- | -------------------------------------------------------------------------------- |
| **Available on the portal (\*)** | If it will appear on the portal or not |
| **Available via chat (\*)** | If it will be available through chat |
| **Show field to select impact/urgency (\*)** | If in the service portal the impact/urgency field will be possible to select |
| **Show field to select a configuration item (\*)** | If in the service portal the configuration item field will be possible to select |
| **Show field for description (\*)** | If in the service portal it will be available the field to give a description |
| **Show field to add an attachment (\*)** | If in the service portal it will be available the field to attach a file |
| **Display priority (\*)** | If in the service portal it will be available to show the priority |
| **Display deadline (\*)** | If in the portal it will be available to show the deadline |
| **Select an image (\*)** | Select the image that will represent the incident |
| **Name (\*)** | Give the name for the incident that will be presented in the service portal |
| **Description** | Describe the incident being created |
(\*) Indicate mandatory field
### Access Permission Tab
Once you set the incident as Available in the portal in the **Presentation** tab, it will appear the tab of Access Permission with the following functions:
| **Function** | **Description** |
| --------------------------- | ----------------------------------------------------------------------------------------------- |
| **Link Groups** | To link the groups that will have permission to access the incident |
| **Grid with Linked Groups** | Once you link the groups for the incident, they'll appear in a list with an option to unlink it |
After completing all the information in the tabs for register/edit request activity, you will be able to: **Save**, **Delete **or **Clear**.