---
title: Suspending Ticket
slug: itsm-en/suspending-ticket
description: Learn how to suspend a ticket to streamline the process with this informative document. Find out the necessary permissions and pre-requisites for suspending a ticket, including registering a justification. Simply follow the steps to access Ticket Manageme
docTags: 
createdAt: 2021-10-27T20:28:47.000Z
---

After creating a ticket, <font color="#3b9f0f">**it is possible to manage its steps**</font>, including suspending the attendance, making the process more efficient.

## Before getting started

To effect the suspension,&#x20;

- [x] The user should have permission to this action;
- [x] In
  &#x20;addition to having registered previously the justification of suspension.

## Procedure

1. Access the **Ticket Management** functionality through the main menu `Processes  > Request and Incident Management > Service Request and Incident`;
2. Select or search for the ticket;
3. Click on the ticket, select the "**More Options**" button, and choose the "**Suspend**" option
   .

## What to do next

Verify in the page the tickets related if it has the "**suspended**" status.