---
title: Verifying Configuration Item Availability
slug: itsm-en/verifying-configuration-item-availability
description: Learn how to verify the availability of a configuration item (CI) group in this comprehensive document. From registering the availability group to linking important factors like calendar, service level agreement, and cost per hour of unavailability, follo
docTags: 
createdAt: 2021-10-27T20:08:20.000Z
---

This functionality is intended to <font color="#3b9f0f">**verify the CIs availability group**</font>.

## Before getting started

- [x] The verification of this availability requires the previous registration of the
  &#x20;availability group;
- [x] It is also necessary to link the calendar, the service level
  &#x20;agreement of type "**Availability**" and the cost per hour of unavailability to the:
  &#x20;configuration item, the configuration item group, and the service contract.

## Procedure

1. Access the functionality through the main menu `Processes > Availability
    Management > Availability`;
2. Click on the "<font color="#3b9f0f">**Configuration Item**</font>" tab;
3. Click on the “**+**” symbol located on the **Filters&#x20;**&#x61;rea, to search for the CI group
   &#x20;you want;
4. It can be added several items, the amount you want, to the verification;
5. Verify the information in **Availability per period, total availability and
   &#x20;unavailability occurrence**, through the period filters;
6. To download the total availability table and/or the unavailability
   &#x20;occurrence, click on "**Save table**" available in each area.