Add-Ons

```tab="Configuration"
Lowcode  AddOn Ticket History Connection and Package 
-   Create an "itsm" database connection in Lowcode  / Configuration / Database connection
-   Copy and Save the JSON attachment to a ".json" file 
-   Import the file created on Lowcode  / Management / Package:
    1.  Click on “Import”
    2.  Select or drag the package to modal, check the "Execute DDL" option and click on "Import"
    3.  Wait for the package import message

Customize the tickets occurrence creation screen
-   Create the preview template associated with the Lowcode  form "ticketOccurrenceNotes". The template page is of the default type
-   Associate the visualization template or monitoring template in the portfolio

IMPORTANT : For Lowcode  previous versions than 1.3.0.0, run the database scripts:
alter table ocorrenciasolicitacao add starttime timestamp;
alter table ocorrenciasolicitacao add endtime timestamp;

Add the Ticket History form to the ticket screen
-  Create the preview template associated with the Lowcode  form "ticketHistory" (The template page is of type CRUD)
-  Associate the display template in the portfolio
```

```JSON tab="JSON"
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History","path":"dynamic/ticket_history","majorVersion":1,"minorVersion":0,"loadDefaultJSFiles":true,"loadDefaultCSSFiles":true,"showNotification":false,"usesDefaultController":false,"usesDefaultHome":false,"files":[],"grants":[],"versionAsString":"1.0","ignoreVersion":false,"newVersion":false}],"dataObjects":[{"dataEdicao":"2019-05-04T01:48:07.657-0300","dataCriacao":"2019-05-03T09:30:25.841-0300","version":3,"id":9739,"dataSource":{"dataEdicao":"2019-05-03T09:30:14.547-0300","dataCriacao":"2019-05-03T09:30:14.547-0300","version":0,"id":9649,"connectionName":"itsm","description":"ITSM DB Connection","connectorType":{"id":138,"name":"JNDI","description":"Conexão JNDI","key":"dataSourceConnectorType","code":1,"editable":false,"isDefault":false}},"type":{"id":141,"name":"VIEW","description":"View","key":"dataObjectType","code":2,"editable":false,"isDefault":false},"name":"vw_tickethistory","description":"Ticket History","majorVersion":1,"minorVersion":0,"businessName":"TicketHistory","purpose":"Ticket History","restAPI":"'use strict';\r\n\r\n// TicketHistory - Ticket History\r\nangular.module('builder.app').factory('TicketHistoryRepository', ['RestangularEsi', 'DynamicModelRepository', 'appService', '$injector', '$q', function (restangular, DynamicModelRepository, appService, $injector, $q) {\r\n\r\n    function TicketHistoryRepository() {\r\n    \tvar self = this;\r\n    \t\r\n    \tDynamicModelRepository.call(this, restangular, 'rest/dynamic/ticket_history/tickethistory');\r\n    \t\r\n    \t/*\r\n    \t * Methods:\r\n    \t *\t\tgetList()\r\n    \t * \t\tgetListPage(params)\r\n    \t * \t\trestore(entity, findManyToOne, findOneToMany)\r\n    \t * \t\tcreate(entity)\r\n    \t * \t\tupdate(entity)\r\n    \t * \t\tcreateOrUpdate(entity)\r\n    \t * \t\tcreateOrUpdateList(list)\r\n    \t * \t\tremove(entity)\r\n    \t * \t\tgetStructure()\r\n    \t * \t\texportCSV()\r\n    \t */\r\n    \t\n\n\t\t// List by Request\n\t\tthis.byRequest = function(entity, findManyToOne, findOneToMany) {\n\t\t\tvar params = {SQLName: 'ByRequest', findManyToOne: findManyToOne, findOneToMany: findOneToMany, dynamicModel: entity};\n\t\t\treturn this.restangular.all(this.route + '/list').post(params);\n\t\t}\r\n    \t/* begin developer area */\r\n    \t\r\n    \t/* end developer area */\r\n    }\r\n\r\n    DynamicModelRepository.extend(TicketHistoryRepository);\r\n\r\n    return new TicketHistoryRepository();\r\n}]);","developerArea":"","form":{"id":9652,"type":"FORM","description":"Ticket History","name":"ticketHistory","applicationName":"ticket_history"},"sqls":[{"id":9751,"type":"SELECT","name":"ByRequest","description":"List by Request","defaultSQL":false,"sql":"select id, request_id, workitem_id, workitem, date, hour, responsible,  type_id, type, case when occurrency = type then '' else occurrency end as occurrency from vw_tickethistory\nwhere request_id = ${request_id:INTEGER}\n order by id desc","selectQueryPiece":"select id, request_id, workitem_id, workitem, date, hour, responsible,  type_id, type, case when occurrency = type then '' else occurrency end as occurrency","fromWhereQueryPiece":"from vw_tickethistory\nwhere request_id = ${request_id:INTEGER}\n","orderQueryPiece":"order by id desc"}],"fields":[{"fieldType":"C","id":9740,"name":"id","attributeName":"id","description":"id","label":"id","displayAtForm":false,"displayAtGrid":false,"width":2,"required":true,"disabled":false,"widgetId":632,"type":{"dataEdicao":"2019-04-22T14:34:22.082-0300","dataCriacao":"2019-04-22T14:34:22.082-0300","version":0,"id":863,"name":"bigint","description":"Big 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text","javaClass":"STRING","allowSize":false,"allowGeneratedValue":false,"allowPrecision":false,"allowAutoIncrement":false,"width":6,"widgetName":"text-area"},"pk":false,"fk":false,"precision":0,"generatedValue":false,"autoIncrement":false,"databaseType":"text","mandatory":false,"widgetName":"text-area"}],"ddl":"CREATE VIEW \"vw_tickethistory\" AS \r\nselect o.idocorrencia as id, o.idsolicitacaoservico as request_id, o.iditemtrabalho as workitem_id, e.nome as workitem, \r\no.dataregistro as date, o.horaregistro as hour, \r\ncase \r\nwhen lower(o.registradopor) = 'automatic' or lower(o.registradopor) = 'automático' then 'bpm.enum.assignmentType.automatic'\r\nwhen u.nome is null then o.registradopor \r\nelse u.nome \r\nend as responsible,\r\nidoccurrencecategory as type_id, \r\ncase \r\nwhen idoccurrencecategory = 1 then 'citcorpore.comum.registroDaSolicitacao'\r\nwhen idoccurrencecategory = 2 then 'citcorpore.comum.acompanhamentoCliente'\r\nwhen idoccurrencecategory = 3 then 'citcorpore.comum.atualizacaoStatus'\r\nwhen idoccurrencecategory = 4 then 'problema.diagnostico'\r\nwhen idoccurrencecategory = 5 then 'citcorpore.comum.investigacao'\r\nwhen idoccurrencecategory = 6 then 'citcorpore.comum.memorando'\r\nwhen idoccurrencecategory = 7 then 'citcorpore.comum.pedidoInformacao'\r\nwhen idoccurrencecategory = 8 then 'citcorpore.comum.retornoCliente'\r\nwhen idoccurrencecategory = 9 then 'citcorpore.comum.sintomaProblema'\r\nwhen idoccurrencecategory = 10 then 'problema.solucao_contorno'\r\nwhen idoccurrencecategory = 11 then 'solicitacaoServico.registroExecucao'\r\nwhen idoccurrencecategory = 12 then 'citcorpore.comum.mudançaSLA'\r\nwhen idoccurrencecategory = 13 then 'citcorpore.comum.reclassificacao'\r\nwhen idoccurrencecategory = 14 then 'citcorpore.comum.agendamentoAtividade'\r\nwhen idoccurrencecategory = 15 then 'citcorpore.comum.suspensaoSolicitacao'\r\nwhen idoccurrencecategory = 16 then 'citcorpore.comum.reativacaoSolicitacao'\r\nwhen idoccurrencecategory = 17 then 'citcorpore.comum.encerramentoSolicitacao'\r\nwhen idoccurrencecategory = 18 then 'citcorpore.comum.reaberturaSolicitacao'\r\nwhen idoccurrencecategory = 19 then 'citcorpore.comum.direcionamentoSolicitacao'\r\nwhen idoccurrencecategory = 20 then 'citcorpore.comum.compartilhamentoTarefa'\r\nwhen idoccurrencecategory = 21 then 'citcorpore.comum.cancelamentoTarefa'\r\nwhen idoccurrencecategory = 22 then 'citcorpore.comum.inicioSLA'\r\nwhen idoccurrencecategory = 23 then 'citcorpore.comum.suspensaoSLA'\r\nwhen idoccurrencecategory = 24 then 'citcorpore.comum.liberacaoRequisicaoLiberacao'\r\nwhen idoccurrencecategory = 25 then 'citcorpore.comum.reativacaoSLA'\r\nwhen idoccurrencecategory = 26 then 'citcorpore.comum.outrasCategorias'\r\nwhen idoccurrencecategory = 27 then 'baseConhecimentoView.confidencial'\r\nwhen idoccurrencecategory = 27 then 'citcorpore.comum.localizacao'\r\nwhen idoccurrencecategory = 28 then 'citcorpore.comum.respostaAutomatica'\r\nwhen idoccurrencecategory is null then 'solicitacaoServico.registroExecucao'\r\nend as type,\r\ncase when o.descricao like '<%' then '' else o.descricao  end as  description ,\r\nreplace(replace(o.ocorrencia,'<p>',''),'</p>','') as occurrency\r\nfrom ocorrenciasolicitacao o left join (select distinct login, min(nome) as nome from usuario group by login) u\r\non u.login = o.registradopor\r\nleft join bpm_itemtrabalhofluxo i on i.iditemtrabalho = o.iditemtrabalho \r\nleft join bpm_elementofluxo e on e.idelemento = i.idelemento","relationshipsDdl":"","domains":[],"applicationName":"ticket_history","versionAsString":"1.0","ignoreVersion":false,"newVersion":false},{"dataEdicao":"2019-05-04T01:47:58.041-0300","dataCriacao":"2019-05-03T09:44:40.252-0300","version":13,"id":9767,"dataSource":{"dataEdicao":"2019-05-03T09:30:14.547-0300","dataCriacao":"2019-05-03T09:30:14.547-0300","version":0,"id":9649,"connectionName":"itsm","description":"ITSM DB Connection","connectorType":{"id":138,"name":"JNDI","description":"Conexão JNDI","key":"dataSourceConnectorType","code":1,"editable":false,"isDefault":false}},"type":{"id":140,"name":"TABLE","description":"Tabela","key":"dataObjectType","code":1,"editable":false,"isDefault":false},"name":"ocorrenciasolicitacao","description":"Ticket Occurrence","majorVersion":1,"minorVersion":0,"businessName":"TicketOccurrence","purpose":"Ticket Occurrence","restAPI":"'use strict';\r\n\r\n// TicketOccurrence - Ticket Occurrence\r\nangular.module('builder.app').factory('TicketOccurrenceRepository', ['RestangularEsi', 'DynamicModelRepository', 'appService', '$injector', '$q', function (restangular, DynamicModelRepository, appService, $injector, $q) {\r\n\r\n    function TicketOccurrenceRepository() {\r\n    \tvar self = this;\r\n    \t\r\n    \tDynamicModelRepository.call(this, restangular, 'rest/dynamic/ticket_history/ticketoccurrence');\r\n    \t\r\n    \t/*\r\n    \t * Methods:\r\n    \t *\t\tgetList()\r\n    \t * \t\tgetListPage(params)\r\n    \t * \t\trestore(entity, findManyToOne, findOneToMany)\r\n    \t * \t\tcreate(entity)\r\n    \t * \t\tupdate(entity)\r\n    \t * \t\tcreateOrUpdate(entity)\r\n    \t * \t\tcreateOrUpdateList(list)\r\n    \t * \t\tremove(entity)\r\n    \t * \t\tgetStructure()\r\n    \t * \t\texportCSV()\r\n    \t */\r\n    \t\n\n\t\t// Update timestamp\n\t\tthis.updateTimestamp = function(entity) {\n\t\t\tvar params = {SQLName: 'updateTimestamp', dynamicModel: entity};\n\t\t\treturn this.restangular.all(this.route + '/execute').post(params);\n\t\t},\n\n\t\t// List by ticket\n\t\tthis.listTimestampByTicket = function(entity, findManyToOne, findOneToMany) {\n\t\t\tvar params = {SQLName: 'ListTimestampByTicket', findManyToOne: findManyToOne, findOneToMany: findOneToMany, dynamicModel: entity};\n\t\t\treturn this.restangular.all(this.route + '/list').post(params);\n\t\t}\r\n    \t/* begin developer area */\r\n    \t\r\n    \t/* end developer area */\r\n    }\r\n\r\n    DynamicModelRepository.extend(TicketOccurrenceRepository);\r\n\r\n    return new TicketOccurrenceRepository();\r\n}]);","developerArea":"","sqls":[{"id":10066,"type":"UPDATE","name":"updateTimestamp","description":"Update timestamp","defaultSQL":false,"sql":"update ocorrenciasolicitacao set starttime = ${starttime:TIMESTAMP}, endtime = ${endtime:TIMESTAMP} where idocorrencia = ${idOcorrencia}"},{"id":10223,"type":"SELECT","name":"ListTimestampByTicket","description":"List by ticket","defaultSQL":false,"sql":"SELECT idocorrencia, starttime, endtime FROM ocorrenciasolicitacao\nWHERE idsolicitacaoservico = ${idSolicitacaoServico}\n  AND starttime IS NOT NULL\n  AND endtime IS NOT NULL","selectQueryPiece":"SELECT idocorrencia, starttime, endtime","fromWhereQueryPiece":"FROM ocorrenciasolicitacao\nWHERE idsolicitacaoservico = ${idSolicitacaoServico}\n  AND starttime IS NOT NULL\n  AND endtime IS NOT NULL"}],"fields":[{"fieldType":"C","id":9768,"name":"idocorrencia","attributeName":"idOcorrencia","description":"idocorrencia","label":"idocorrencia","displayAtForm":false,"displayAtGrid":false,"width":2,"required":true,"disabled":false,"widgetId":632,"type":{"dataEdicao":"2019-04-22T14:34:22.082-0300","dataCriacao":"2019-04-22T14:34:22.082-0300","version":0,"id":863,"name":"bigint","description":"Big 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id=\"${formName}Page\" class=\"page-content\" ng-controller=\"${controllerName}\">\r\n    <div class=\"bar-buttons-action fixed\">\r\n        <div class=\"row\">\r\n            <div class=\"col-sm-8 text-left\">\r\n                \r\n                <button class=\"btn btn-clear\" ng-show=\"!$showEdit && dataObject.type.name == 'TABLE'\" ng-click=\"prepareInsert()\">\r\n                    <i class=\"fa fa-plus-circle yellow-dark\"></i>\r\n                    {{$translate.instant('LABEL.CADASTRAR')}}\r\n                </button>\r\n                \r\n                <button class=\"btn btn-clear\" ng-show=\"!$showEdit\" ng-click=\"open(false);\">\r\n                    <i class=\"fa fa-search blue\"></i>\r\n                    {{$translate.instant('LABEL.VISUALIZAR')}}\r\n                </button>\r\n                \r\n                <button class=\"btn btn-clear\" ng-click=\"open(true);\" ng-show=\"!$showEdit && dataObject.type.name == 'TABLE'\">\r\n                    <i 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<h4>{{resourceVersion.resource.description | translate }}</h4>\r\n        \r\n        <div class=\"row\" ng-if=\"!$showEdit\" >\r\n            <div class=\"col-sm-12 text-left\">\r\n                <a type=\"button\" class=\"btn btn-sm btn-citsmart\" ng-show=\"dataObject.type.name == 'TABLE'\" ng-click=\"prepareInsert()\">\r\n                    {{'LABEL.CADASTRAR' | translate}}\r\n                </a>\r\n    \r\n                <a type=\"button\" class=\"btn btn-sm btn-default\" ng-click=\"exportCSV()\" >\r\n    \t\t\t\t{{'LABEL.EXPORTAR_CSV' | translate}}\r\n    \t\t\t</a>  \r\n                \r\n                <a type=\"button\" class=\"btn btn-sm btn-default\" ng-show=\"$parent.checkedObject\" ng-click=\"open(false);\">\r\n                    {{'LABEL.VISUALIZAR' | translate}}\r\n                </a>\r\n                \r\n                <a type=\"button\" class=\"btn btn-sm btn-primary\" ng-click=\"open(true);\" ng-show=\"$parent.checkedObject && dataObject.type.name == 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<p>\r\n                <small>( <span class=\"red\">*</span> ) {{'LABEL.CAMPOS_OBRIGATORIOS' | translate}}</small>\r\n            </p>\r\n    \r\n    \t\t${formHtml}\r\n        </form>\r\n\r\n    \t<div class=\"row\" ng-if=\"$showEdit\">\r\n    \t\t<div class=\"col-md-12\">\r\n                <a type=\"button\" class=\"btn btn-sm btn-citsmart\" ng-click=\"saveOrUpdate()\" ng-show=\"edit && dataObject.type.name == 'TABLE'\">\r\n                    {{'LABEL.SALVAR' | translate}}\r\n                </a>\r\n                \r\n                <a type=\"button\" class=\"btn btn-sm btn-primary\" ng-click=\"clear()\" ng-show=\"$insert\">\r\n                    {{'LABEL.LIMPAR' | translate}}\r\n                </a>\r\n\r\n                <a type=\"button\" class=\"btn btn-sm btn-danger\" ng-click=\"remove();\" ng-show=\"!$insert && edit && dataObject.type.name == 'TABLE'\">\r\n                    {{'LABEL.REMOVER' | translate}}\r\n                </a>\r\n                \r\n                <a type=\"button\" class=\"btn btn-sm btn-default\" ng-click=\"$showEdit = false; fetchResult();\">\r\n                    {{'LABEL.VOLTAR' | translate}}\r\n                </a>\r\n                \r\n                &nbsp;&nbsp;&nbsp;<form-actions ng-actions=\"resourceVersion.actions\" ng-if=\"initialized\"></form-actions>\r\n            </div>\r\n        </div>\r\n        \r\n    </div><!-- .page-content -->\r\n\r\n</div><!-- .page-content -->\r\n","itsmPageCode":"<style>\r\ninput[type=radio] {\r\n    margin: 4px 0 0 10px !important;\r\n\tdisplay: block !important;\r\n}\r\n</style>\r\n<div id=\"${formName}Page\" class=\"page-content\" ng-controller=\"${controllerName}\">\r\n    <div class=\"bar-buttons-action\" ng-if=\"request && request.id\">\r\n        <h4>{{resourceVersion.resource.description | translate }}</h4>\r\n\r\n        <div class=\"row\" ng-if=\"!$showEdit\" >\r\n            <div class=\"col-sm-12 text-left\">\r\n                <a type=\"button\" class=\"btn btn-sm 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</form>\r\n\t\r\n</div><!-- .page-content -->","mobilePageCode":"<div id=\"${formName}Page\" ng-controller=\"${controllerName}\">\r\n\t<form name=\"${formName}Form\">\r\n        ${formHtml}\r\n\t</form>\r\n</div>","itsmPageCode":"<div id=\"${formName}Page\" class=\"page-content\" ng-controller=\"${controllerName}\">\r\n</div>\r\n\r\n<script type=\"text/ng-template\" id=\"service-request-incident-add-occurrence-notes-popover\">\r\n<div id=\"service-request-incident-add-occurrence-notes-container\" class=\"popover-content-wrapper\">\r\n\t<button type=\"button\" ng-show=\"isMobile()\" class=\"btn btn-default btn-sm btn-block\" ng-click=\"torgleFormNewNoteCollapsed()\" \r\n\t\tng-class=\"{'margin-bottom': controls.view && PARAM_ALLOW_ADD_NOTES_ON_TICKET_VIEW != 'S'}\">\r\n\t\t{{'citcorpore.comum.novaNota' | translate}} <i ng-class=\"{'fa fa-sm': true, 'fa fa-plus': formNewNoteCollapsed, 'fa fa-minus': !formNewNoteCollapsed}\"></i>\r\n\t</button>\r\n\r\n\t<div id=\"service-request-incident-add-occurrence-notes-form\" class=\"row margin-bottom\" ng-hide=\"controls.view && PARAM_ALLOW_ADD_NOTES_ON_TICKET_VIEW != 'S'\" ng-form=\"formServiceRequestIncidentAddOccurrenceNote\" uib-collapse=\"formNewNoteCollapsed && isMobile()\">\r\n\t\t<div class=\"col-md-12\">\r\n\t\t\t<form-input label=\"citcorpore.comum.comentario\" type=\"textarea\" ng-model=\"occurrenceNote.description\" rows=\"2\" form=\"formServiceRequestIncidentAddOccurrenceNote\" c-required=\"true\" />\r\n\t\t</div><!-- .col -->\r\n\r\n\t\t<div class=\"col-md-6\">\r\n\t\t\t<form-input label=\"TICKET.START_TIME\" type=\"datetime\" ng-model=\"occurrenceNote.startTime\" form=\"formServiceRequestIncidentAddOccurrenceNote\"/>\r\n\t\t</div><!-- .col -->\r\n\r\n\t\t<div class=\"col-md-6\">\r\n\t\t\t<form-input label=\"TICKET.END_TIME\" type=\"datetime\" ng-model=\"occurrenceNote.endTime\" form=\"formServiceRequestIncidentAddOccurrenceNote\"/>\r\n\t\t</div><!-- .col -->\r\n\r\n\t\t<div class=\"col-md-12\" ng-hide=\"request.idStatus == REQUEST_ID_STATUS_CLOSED || request.idStatus == REQUEST_ID_STATUS_CANCELED\">\r\n\t\t\t<div class=\"form-group pull-left\">\r\n\t\t\t\t<input type=\"checkbox\" id=\"visibleToRequester\" ng-model=\"occurrenceNote.visibleToRequester\">\r\n\t\t\t\t<label class=\"mb-0\" style=\"line-height: 1.2em;\" for=\"visibleToRequester\"> {{ 'citcorpore.comum.visivelAoSolicitante' | translate }}</label>\r\n\t\t\t</div>\r\n\t\t</div><!-- .col -->\r\n\r\n\t\t<div class=\"col-md-12\">\r\n\t\t\t<div class=\"form-group margin-less pull-left\" ng-if=\"occurrenceNote.visibleToRequester\" ng-hide=\"request.idStatus == REQUEST_ID_STATUS_CLOSED || request.idStatus == REQUEST_ID_STATUS_CANCELED\">\r\n\t\t\t\t<input type=\"checkbox\" id=\"sendMailToRequester\" ng-model=\"occurrenceNote.notify\">\r\n\t\t\t\t<label class=\"mb-0\" style=\"line-height: 1.2em;\" for=\"sendMailToRequester\"> {{ 'regraEscalonamento.enviarEmail' | translate }}</label>\r\n\t\t\t</div>\r\n\r\n\t\t\t<div class=\"pull-right\">\r\n\t\t\t\t<button type=\"button\" class=\"btn btn-xs btn-citsmart\" ng-click=\"customSaveOccurrenceNoteValidation(formServiceRequestIncidentAddOccurrenceNote, occurrenceNote)\">\r\n\t\t\t\t\t{{ 'citcorpore.comum.salvar' | translate }}\r\n\t\t\t\t</button>\r\n\t\t\t</div>\r\n\t\t</div><!-- .col -->\r\n\t</div><!-- .row -->\r\n\r\n\t<hr ng-hide=\"controls.view && PARAM_ALLOW_ADD_NOTES_ON_TICKET_VIEW != 'S'\" />\r\n\r\n\t<div id=\"service-request-incident-add-occurrence-notes-list\" class=\"popover-scroll margin-less\" style=\"max-height: 270px;\" uib-collapse=\"!formNewNoteCollapsed && isMobile()\" >\r\n\t\t<div class=\"timeline-container\">\r\n\t\t\t<div class=\"timeline-items\">\r\n\t\t\t\t<div class=\"timeline-item\" ng-repeat=\"ocorrencia in occurrenceNotes\">\r\n\t\t\t\t\t<div ng-include=\"'service-request-incident-occurrence-content'\"></div>\r\n\t\t\t\t</div>\r\n\t\t\t</div>\r\n\t\t</div>\r\n\r\n\t\t<div class=\"alert alert-grey margin-less text-center\" ng-show=\"!occurrenceNotes.length\">{{ 'MSG04' | translate }}</div>\r\n\t</div>\r\n</div>\r\n</script>\r\n\r\n<script type=\"text/ng-template\" id=\"service-request-incident-occurrence-content\">\r\n<div class=\"timeline-item-icon\" ng-style=\"{'color': ocorrencia.corCategoriaOcorrencia}\">\r\n\t<i ng-if=\"ocorrencia.tipoIconeCategoriaOcorrencia === 'fa' || !ocorrencia.iconeCategoriaOcorrencia\" class=\"fa {{ ::(ocorrencia.iconeCategoriaOcorrencia || 'fa-circle') }}\"></i>\r\n\t<i ng-if=\"ocorrencia.tipoIconeCategoriaOcorrencia === 'material'\" class=\"material-icons\">{{ ::ocorrencia.iconeCategoriaOcorrencia }}</i>\r\n</div>\r\n<div class=\"timeline-item-content\">\r\n\t<h3 class=\"timeline-item-title\">\r\n\t\t{{ ::ocorrencia.nomeCategoriaOcorrencia }} <i ng-show=\"ocorrencia.visivelSolicitante === 'S'\" title=\"{{ 'citcorpore.comum.visivelAoSolicitante' | translate }}\" class=\"fa fa-eye\"></i>\r\n\t</h3>\r\n\r\n\t<div class=\"timeline-item-text\">\r\n\t\t<span ng-hide=\"(ocorrencia.registradopor | isOccurrenceAutomaticUser) || (!ocorrencia.registradopor && !ocorrencia.registradoPorNomeUsuario)\">\r\n\t\t\t<strong>{{ ::(ocorrencia.registradoPorNomeUsuario || ocorrencia.registradopor) }}</strong> {{ 'citcorpore.comum.em' | translate | lowercase }}\r\n\t\t</span>\r\n\t\t{{ ::ocorrencia.dataHoraRegistro | dateTimeTextFromLocale }}\r\n\t</div>\r\n\r\n\t<div class=\"timeline-item-comment\" ng-if=\"ocorrencia.idOccurrenceCategory === ID_OCCURRENCE_CATEGORY_COMMENT\">\r\n\t\t<blockquote class=\"timeline-item-comment-text\">\r\n\t\t\t{{ ::ocorrencia.ocorrencia }}\r\n\t\t</blockquote>\r\n\t</div>\r\n\r\n\t<div class=\"timeline-item-timesheet\" ng-if=\"ocorrencia.idOccurrenceCategory === ID_OCCURRENCE_CATEGORY_TIMESHEET\">\r\n\t    <div class=\"timeline-item-timesheet-text\" ng-show=\"ocorrencia.startTime && ocorrencia.endTime\">\r\n\t        {{ 'citcorpore.comum.deMin' | translate}} {{ ::ocorrencia.startTime | timestampFromLocale }} {{ 'citcorpore.comum.ate' | translate }} {{ ::ocorrencia.endTime | timestampFromLocale }}\r\n\t    </div>\r\n\t\t<div class=\"timeline-item-timesheet-date\" ng-show=\"!ocorrencia.startTime || !ocorrencia.endTime\">\r\n\t\t\t{{ ::ocorrencia.tempoGastoHora | numberConditionalPrecision:2 }} {{ (ocorrencia.tempoGastoHora > 1 ? 'citcorpore.comum.horas' : 'citcorpore.texto.tempo.hora') | translate | lowercase }} {{ 'citcorpore.comum.em' | translate | lowercase }} {{ ::ocorrencia.tempoGastoData | dateFromLocale }}\r\n\t\t</div>\r\n\t\t\r\n\t\t<blockquote ng-if=\"ocorrencia.ocorrencia\" class=\"timeline-item-timesheet-text\">\r\n\t\t\t{{ ::ocorrencia.ocorrencia }}\r\n\t\t</blockquote>\r\n\t</div>\r\n\r\n\t<div class=\"timeline-item-info\" ng-if=\"ocorrencia.idCategoriaOcorrencia\">\r\n\t\t<blockquote class=\"timeline-item-info-text\">\r\n\t\t\t{{ ::ocorrencia.ocorrencia }}\r\n\t\t</blockquote>\r\n\t</div>\r\n\r\n\t<div class=\"timeline-item-info\" ng-if=\"ocorrencia.motivoSuspensao\">\r\n\t\t<div class=\"timeline-item-info-title\">{{ 'citcorpore.comum.justificativa' | translate }}</div>\r\n\t\t<blockquote class=\"timeline-item-info-text\">\r\n\t\t\t{{ ::ocorrencia.motivoSuspensao }}\r\n\t\t</blockquote>\r\n\t</div>\r\n\r\n\t<div class=\"timeline-item-info\" ng-if=\"ocorrencia.motivoReabertura\">\r\n\t\t<div class=\"timeline-item-info-title\">{{ 'citcorpore.comum.justificativa' | translate }}</div>\r\n\t\t<blockquote class=\"timeline-item-info-text\">\r\n\t\t\t{{ ::ocorrencia.motivoReabertura }}\r\n\t\t</blockquote>\r\n\t</div>\r\n\r\n\t<div class=\"timeline-item-info\" ng-if=\"ocorrencia.motivoDelegacao\">\r\n\t\t<div class=\"timeline-item-info-title\">{{ 'citcorpore.comum.justificativa' | translate }}</div>\r\n\t\t<blockquote class=\"timeline-item-info-text\">\r\n\t\t\t{{ ::ocorrencia.motivoDelegacao }}\r\n\t\t</blockquote>\r\n\t</div>\r\n\r\n\t<div class=\"timeline-item-info\" ng-if=\"ocorrencia.idOccurrenceCategory === ID_OCCURRENCE_CATEGORY_SLA_CHANGE \r\n\t\t|| ocorrencia.idOccurrenceCategory === ID_OCCURRENCE_CATEGORY_SLA_START\">\r\n\t\t<div class=\"timeline-item-info-title\">{{ 'citcorporeRelatorio.comum.sla' | translate }}</div>\r\n\t\t<blockquote class=\"timeline-item-info-text\">\r\n\t\t\t<div ng-show=\"ocorrencia.slaHHMM\">\r\n\t\t\t\t{{ ::ocorrencia.slaHHMM }}hrs \r\n\t\t\t</div>\r\n\t\t</blockquote>\r\n\t</div>\r\n\r\n\t<div class=\"clearfix\" ng-if=\"ocorrencia.idOccurrenceCategory === ID_OCCURRENCE_CATEGORY_RECLASSIFICATION\">\r\n\t\t<div class=\"timeline-item-info\">\r\n\t\t\t<div class=\"timeline-item-info-title\">{{ 'citcorpore.comum.de' | translate }}</div>\r\n\t\t\t<blockquote class=\"timeline-item-info-text\">\r\n\t\t\t\t<p><strong>{{ 'citcorpore.comum.tipo' | translate }}:</strong> {{ ::ocorrencia.tipoServicoAnterior | translate }}</p>\r\n\t\t\t\t<p><strong>{{ 'citcorpore.comum.atividade' | translate }}:</strong> {{ ::ocorrencia.nomeServicoAnterior }}</p>\r\n\t\t\t</blockquote>\r\n\t\t</div>\r\n\r\n\t\t<div class=\"timeline-item-info\">\r\n\t\t\t<div class=\"timeline-item-info-title\">{{ 'citcorpore.comum.Para' | translate }}</div>\r\n\t\t\t<blockquote class=\"timeline-item-info-text\">\r\n\t\t\t\t<p><strong>{{ 'citcorpore.comum.tipo' | translate }}:</strong> {{ ::ocorrencia.tipoServico | translate }}</p>\r\n\t\t\t\t<p><strong>{{ 'citcorpore.comum.atividade' | translate }}:</strong> {{ ::ocorrencia.nomeServico }}</p>\r\n\t\t\t</blockquote>\r\n\t\t</div>\r\n\t</div>\r\n\r\n\t<div class=\"timeline-item-info\" ng-if=\"ocorrencia.attachedFiles && (ocorrencia.idOccurrenceCategory === ID_OCCURRENCE_CATEGORY_CREATION \r\n\t\t || ocorrencia.idOccurrenceCategory === ID_OCCURRENCE_CATEGORY_REGISTRATION_EXECUTION)\">\r\n\t\t<div class=\"timeline-item-info-title\">{{ 'citcorpore.comum.anexos' | translate }}</div>\r\n\r\n\t\t<blockquote class=\"timeline-item-info-text\" ng-bind-html=\"ocorrencia.attachedFiles | newLineToHtmlBr | proccessHtml\"></blockquote>\r\n\t</div>\r\n\r\n\t<div class=\"timeline-item-info\" ng-if=\"ocorrencia.removedFiles\">\r\n\t\t<div class=\"timeline-item-info-title\">{{ 'citcorpore.comum.anexosRemovidos' | translate }}</div>\r\n\r\n\t\t<blockquote class=\"timeline-item-info-text\" ng-bind-html=\"ocorrencia.removedFiles | newLineToHtmlBr | proccessHtml\"></blockquote>\r\n\t</div>\r\n\r\n\t<div class=\"timeline-item-info\" ng-if=\"ocorrencia.escalonamento\">\r\n\t\t<div class=\"timeline-item-info-title\">{{ 'citcorpore.comum.descricao' | translate }}</div>\r\n\r\n\t\t<blockquote class=\"timeline-item-info-text\">{{ 'configuracaoEventoNotificacao.form.escalonamento' | translate }}</blockquote>\r\n\t</div>\r\n\r\n\t<div class=\"timeline-item-info\" ng-if=\"ocorrencia.descricaoEscalonamento\">\r\n\t\t<div class=\"timeline-item-info-title\">{{ 'citcorpore.comum.descricao' | translate }}</div>\r\n\r\n\t\t<blockquote class=\"timeline-item-info-text\">{{ ::ocorrencia.descricaoEscalonamento | translate }}</blockquote>\r\n\t</div>\r\n\r\n\t<div class=\"timeline-item-info\" ng-if=\"ocorrencia.nomeUsuarioEscalonamento\">\r\n\t\t<div class=\"timeline-item-info-title\">{{ 'citcorpore.comum.usuario' | translate }}</div>\r\n\r\n\t\t<blockquote class=\"timeline-item-info-text\">{{ ::ocorrencia.nomeUsuarioEscalonamento }}</blockquote>\r\n\t</div>\r\n\r\n\t<div class=\"timeline-item-info\" ng-if=\"ocorrencia.motivoReclassificacao\">\r\n\t\t<div class=\"timeline-item-info-title\">{{ 'citcorpore.comum.justificativa' | translate }}</div>\r\n\t\t<blockquote class=\"timeline-item-info-text\">\r\n\t\t\t{{ ::ocorrencia.motivoReclassificacao }}\r\n\t\t</blockquote>\r\n\t</div>\r\n\r\n\t<div class=\"timeline-item-info\" ng-if=\"ocorrencia.latitude && ocorrencia.longitude\">\r\n\t\t<div class=\"timeline-item-info-title\">{{ 'citcorpore.comum.coordenadas' | translate }}</div>\r\n\t\t<blockquote class=\"timeline-item-info-text\">\r\n\t\t\t<div>{{ 'geographic.latitude' | translate }}: {{ ::ocorrencia.latitude }}</div>\r\n\t\t\t<div>{{ 'geographic.longitude' | translate }}: {{ ::ocorrencia.longitude }}</div>\r\n\t\t</blockquote>\r\n\t</div>\r\n\r\n\t<div class=\"timeline-item-info\" ng-if=\"ocorrencia.nomeTarefa\" ng-hide=\"ocorrencia.idOccurrenceCategory === ID_OCCURRENCE_CATEGORY_SLA_START \r\n\t\t|| ocorrencia.idOccurrenceCategory === ID_OCCURRENCE_CATEGORY_SLA_SUSPENSION || ocorrencia.idOccurrenceCategory === ID_OCCURRENCE_CATEGORY_SLA_REACTIVATION\r\n\t\t|| ocorrencia.idOccurrenceCategory === ID_OCCURRENCE_CATEGORY_SLA_CHANGE || ocorrencia.idOccurrenceCategory === ID_OCCURRENCE_CATEGORY_COMMENT\r\n\t\t|| ocorrencia.idOccurrenceCategory === ID_OCCURRENCE_CATEGORY_TIMESHEET\">\r\n\t\t<div class=\"timeline-item-info-title\">{{ 'citcorpore.comum.tarefa' | translate }}</div>\r\n\r\n\t\t<blockquote class=\"timeline-item-info-text\" ng-bind-html=\"ocorrencia.nomeTarefa | proccessHtml\"></blockquote>\r\n\t</div>\r\n</div>\r\n</script>","controllerCode":"angular.extend(this, $controller('DynamicFormController', {$scope: $scope}));\r\n\r\n$scope.datetimeFormat = 'yyyy-MM-dd HH:mm:ss';\r\n\r\nvar $ticketScope = angular.element(\"#service-request-view\").scope();\r\n\r\nvar findOccurrenceNotes = function() {\r\n\tJANELA_AGUARDE_MENU.show();\r\n\tServiceRequestIncidentRepository.findOccurrenceNotes({id: $rootScope.request.id, idItemTrabalho: $rootScope.idWorkItem}).then(function(result) {\r\n\t\tJANELA_AGUARDE_MENU.hide();\r\n\t\tupdateOccurrencesTimestamp(result.data, 'occurrenceNotes');\r\n\t});\r\n};\r\n\r\nvar updateOccurrencesTimestamp = function(occurrences, attribute) {\r\n    TicketOccurrenceRepository.listTimestampByTicket({idSolicitacaoServico: $rootScope.request.id}).then(function(result) {\r\n        var i = 0;\r\n\t\tangular.forEach(occurrences, function(occurrence) {\r\n\t\t\tangular.forEach(result, function(occurrenceWithTimestamp) {\r\n\t\t\t    if (occurrence.idOcorrencia == occurrenceWithTimestamp.idOcorrencia) {\r\n\t\t\t        occurrences[i].startTime = $filter('date')(moment(occurrenceWithTimestamp.startTime).toDate(), $scope.datetimeFormat);\r\n\t\t\t        occurrences[i].endTime = $filter('date')(moment(occurrenceWithTimestamp.endTime).toDate(), $scope.datetimeFormat);\r\n\t\t\t    }\r\n\t\t\t}); \r\n\t\t\ti++;\r\n\t\t});  \r\n\t\t$timeout(function(){\r\n\t\t\t$ticketScope[attribute] = occurrences;\r\n\t\t},10);\r\n    });\r\n};\r\n\r\nvar initOccurrenceNote = function() {\r\n\t$ticketScope.occurrenceNote = {\r\n\t\tdate: new Date(),\r\n\t\tstartTime: $filter('date')(new Date(), $scope.datetimeFormat),\r\n\t\tendTime: $filter('date')(new Date(), $scope.datetimeFormat)\r\n\t};\r\n};\r\n\r\nvar updateOccurrenceNote = function(occurrenceTimesheet) {\r\n    JANELA_AGUARDE_MENU.show();\r\n\tServiceRequestIncidentRepository.findOccurrenceNotes({id: $rootScope.request.id, idItemTrabalho: $rootScope.idWorkItem}).then(function(result) {\r\n\t\tJANELA_AGUARDE_MENU.hide();\r\n\t\t\r\n\t\tvar occurrences = result.data;\r\n\t\tvar lastOccurrence = null;\r\n\t\tangular.forEach(occurrences, function(occurrence) {\r\n\t\t    if (occurrence.ocorrencia == occurrenceTimesheet.description \r\n\t\t          && occurrence.tempoGastoData.substring(0,10) == occurrenceTimesheet.startTime.substring(0,10)\r\n\t\t          && occurrence.tempoGastoHora == occurrenceTimesheet.time) {\r\n                lastOccurrence = occurrence;\t\t\t                  \r\n\t\t    }\r\n\t\t});\r\n\t\t\r\n\t\tif (lastOccurrence) {\r\n\t\t    lastOccurrence.startTime = occurrenceTimesheet.startTime;\r\n\t\t    lastOccurrence.endTime = occurrenceTimesheet.endTime;\r\n\t\t    \r\n\t\t    TicketOccurrenceRepository.updateTimestamp(lastOccurrence).then(function(result) {\r\n\t\t\t\tupdateOccurrencesTimestamp(occurrences, 'occurrenceNotes');\r\n\t\t\t\tfindOccurrences();\r\n    \t\t\tinitOccurrenceNote();\r\n\t\t    });\r\n\t\t}else{\r\n\t\t\tinitOccurrenceNote();\r\n\t\t}\r\n\t});\r\n};\r\n\r\nvar saveOccurrenceTimesheet = function(occurrenceTimesheet) {\r\n\tvar occurrence = {\r\n\t\tidSolicitacaoServico: $rootScope.request.id,\r\n\t\tidItemTrabalho: $rootScope.request.idItemTrabalho,\r\n\t\ttempoGastoData: occurrenceTimesheet.date,\r\n\t\ttempoGastoHora: occurrenceTimesheet.time,\r\n\t\tocorrencia: occurrenceTimesheet.description,\r\n\t\tnotificarSolicitante: (occurrenceTimesheet.notify ? 'S' : 'N'),\r\n\t\tvisivelSolicitante: (occurrenceTimesheet.visibleToRequester ? 'S' : 'N'),\r\n\t\tview: false\r\n\t};\r\n\t\r\n\tJANELA_AGUARDE_MENU.show();\r\n\treturn ServiceRequestIncidentRepository.saveOccurrenceTimesheet(occurrence).then(function(result) {\r\n\t\tJANELA_AGUARDE_MENU.hide();\r\n\t\t\r\n\t\tNotification.success($translate.instant('citcorpore.comum.adicionadoComSucesso', {\r\n\t\t\tmsg1: $translate.instant('citcorpore.comum.comentario')\r\n\t\t}));\r\n\r\n\t\tupdateOccurrenceNote(occurrenceTimesheet);\r\n\t});\r\n};\r\n\r\n$ticketScope.openServiceRequestIncidentAddOccurrenceNote = function() {\r\n\t$ticketScope.setFormNewNoteCollapsed(isMobile());\r\n\t$ticketScope.isServiceRequestIncidentAddOccurrenceNoteOpened = true;\r\n\t\r\n\tinitOccurrenceNote();\r\n\t\r\n\tFormUtil.focusOnField('[id=\"occurrenceNote.description\"]');\r\n};\r\n\r\n$ticketScope.customSaveOccurrenceNoteValidation = function(form, occurrenceNote) {\r\n    if(!occurrenceNote.startTime && !occurrenceNote.endTime) {\r\n        $ticketScope.saveOccurrenceNoteValidation(form, occurrenceNote);\r\n        return;\r\n    }\r\n        \r\n\tif(!FormUtil.valid(form, false)) {\r\n\t\tFormUtil.focusOnField('[id=\"occurrenceNote.description\"]');\r\n\t\treturn ;\r\n\t}\r\n\t\r\n\tif(!occurrenceNote.startTime || !occurrenceNote.endTime) {\r\n\t\tNotification.error('audit.msg.dtInicioDtFimPreenchidas');\r\n\t\treturn ;\r\n\t}\r\n\t\r\n\tif(moment(occurrenceNote.startTime).isAfter(moment(occurrenceNote.endTime))) {\r\n\t    Notification.error('audit.msg.dtInicial.dtFinal.menor');\r\n\t    return;\r\n\t}\r\n\t    \r\n    FormUtil.toInitialMode(form);\r\n\t$ticketScope.setFormNewNoteCollapsed(true);\r\n\t\r\n\toccurrenceNote.date = $filter('date')(moment(occurrenceNote.startTime).toDate(), 'yyyy-MM-dd');\r\n\toccurrenceNote.time = moment(occurrenceNote.endTime).toDate() - moment(occurrenceNote.startTime).toDate();\r\n\toccurrenceNote.time = occurrenceNote.time / 1000 / 60 / 60;\r\n\t\r\n\toccurrenceNote.startTime = $filter('date')(moment(occurrenceNote.startTime).toDate(), $scope.datetimeFormat);\r\n\toccurrenceNote.endTime = $filter('date')(moment(occurrenceNote.endTime).toDate(), $scope.datetimeFormat);\r\n\tsaveOccurrenceTimesheet(occurrenceNote);\r\n};\r\n\r\nvar findOccurrences = function() {\r\n\tvar params = { id: $rootScope.request.id, idItemTrabalho: $rootScope.request.idItemTrabalho };\r\n\tServiceRequestIncidentRepository.buscaOcorrenciaSolicitacao(params).then(function(responseOcorrencia){\r\n\t\tvar occurrences = JSON.parse(responseOcorrencia.data.ocorrencias);\r\n\t\tupdateOccurrencesTimestamp(occurrences, 'listOcorrenciaSolicitacao');\r\n\t\t$ticketScope.registraOcorrenciaPortal = responseOcorrencia.data.registraOcorrenciaPortal;\r\n\t});\r\n};\r\n\r\n$ticketScope.findOccurrences = findOccurrences;\r\n\r\nfindOccurrences();\r\nfindOccurrenceNotes();","dependencies":[{"id":10698,"name":"appService","dependencyName":"appService","type":"JAVASCRIPT","loadOnController":true,"repository":false},{"id":10699,"name":"$controller","dependencyName":"$controller","type":"JAVASCRIPT","loadOnController":true,"repository":false},{"id":10700,"name":"$rootScope","dependencyName":"$rootScope","type":"JAVASCRIPT","loadOnController":true,"repository":false},{"id":10701,"name":"$timeout","dependencyName":"$timeout","type":"JAVASCRIPT","loadOnController":true,"repository":false}],"properties":[{"id":10702,"name":"enabledFields","description":"Campos habilitados","value":"true"},{"id":10703,"name":"saveBusinessObject","description":"Save business objects automatically after submmit","value":"false"}],"fullPath":"/cit-esi-web/forms/ticket_history/"}],"commonDependencies":[{"id":10692,"name":"FormUtil","dependencyName":"FormUtil","type":"JAVASCRIPT","loadOnController":true,"repository":false},{"id":10693,"name":"$filter","dependencyName":"$filter","type":"JAVASCRIPT","loadOnController":true,"repository":false},{"id":10694,"name":"service-request-incident-repository","dependencyName":"ServiceRequestIncidentRepository","type":"JAVASCRIPT","path":"/citsmart/assets/js/repositories/","loadOnController":true,"repository":false},{"id":10695,"name":"$translate","dependencyName":"$translate","type":"JAVASCRIPT","loadOnController":true,"repository":false},{"id":10696,"name":"TicketOccurrenceRepository","dependencyName":"TicketOccurrenceRepository","type":"JAVASCRIPT","path":"/cit-esi-web/dynamic/ticket_history/js/repository/","loadOnController":true,"repository":false}],"showTabs":false,"verticalTabs":false}],"flows":[],"businessRules":[],"businessProcess":[],"notifications":[],"groups":[],"images":[],"css":[],"javaScripts":[],"pages":[],"reports":[],"components":[],"parameters":[],"labels":[{"id":9752,"chave":"LABEL.INTERACTION_TYPE","valor":"Tipo de interação","locale":"pt_BR","applicationName":"ticket_history"},{"id":9753,"chave":"LABEL.INTERACTION_TYPE","valor":"Type of interaction","locale":"en_US","applicationName":"ticket_history"},{"id":9764,"chave":"TICKET.END_TIME","valor":"Data e hora fim","locale":"pt_BR","applicationName":"ticket_history"},{"id":9761,"chave":"TICKET.START_TIME","valor":"Data e hora início","locale":"pt_BR","applicationName":"ticket_history"},{"id":9765,"chave":"TICKET.END_TIME","valor":"Date and time end","locale":"en_US","applicationName":"ticket_history"},{"id":9766,"chave":"TICKET.END_TIME","valor":"Fecha y hora","locale":"es_ES","applicationName":"ticket_history"},{"id":9763,"chave":"TICKET.START_TIME","valor":"Fecha y hora de inicio","locale":"es_ES","applicationName":"ticket_history"},{"id":9762,"chave":"TICKET.START_TIME","valor":"Start date and time","locale":"en_US","applicationName":"ticket_history"}],"replaceElement":false,"executeDDL":false,"replaceVersion":false,"versionAsString":"1.0"}
```