---
title: Use Lowcode Functionalities in Tickets
slug: lowcode-en-pink/use-lowcode-functionalities-in-tickets
description: Learn how to integrate Lowcode with a Ticket system using two effective methods. Create a form to streamline the request process or use a form during resolution steps. Explore seamless integration by linking forms to the Ticket system. Find helpful figure
docTags: 
createdAt: 2021-10-27T21:49:50.000Z
---

There are two ways of interface Lowcode with a Ticket:

1. You can create a **form that will be a source of information for the
**
**process** of a request so you will:

a)  Create a form for the business object;

b)  Create the SM template;

::Image[]{src="https://api.archbee.com/api/optimize/pu5VMc-2TW3GQX4ly5Xp7/nyV-uEMDL4z7aIILE6cXo_image.png" size="56" width="316" height="151" caption="Figure 1 - Create SM Template" position="center" showCaption="true"}



c)  Link the template to a request/Incident;

![](https://api.archbee.com/api/optimize/pu5VMc-2TW3GQX4ly5Xp7/JDQQo4c9SiOrsEKqTJtxo_image.png "Figure 2 - Link Template")



d)  Use the template on a request/Incident.

![](https://api.archbee.com/api/optimize/pu5VMc-2TW3GQX4ly5Xp7/Cts8weysfIilkCdU2py_Q_image.png "Figure 3 - Template Use")



1. You can **use a form during the resolution (steps) of the process flow** in
   the request/incident:

a)  Select a User Task.

![](https://api.archbee.com/api/optimize/pu5VMc-2TW3GQX4ly5Xp7/xMzC7TCwikoFz7D-uJoCl_image.png "Figure 4 - Link Template")



b)  Link the form to an SM Flow step in the “Interface” tab of a User Task.

![](https://api.archbee.com/api/optimize/pu5VMc-2TW3GQX4ly5Xp7/rnzbwM_QjmP6jvACn0LiP_image.png "Figure 5 - Interface")