---
title: Low Code in Workflow and ESM
slug: lowcode-en/low-code-in-workflow-and-esm
description: Learn how to incorporate Low Code projects and applications into your ticketing system and Experience Center. Discover how to create and edit Low Code forms, templates, and workflows for service requests and incidents. Enhance your ITSM flow interface wit
docTags: 
createdAt: 2023-08-24T13:10:06.112Z
---

## Using Low Code Projects in Tickets

### Step by Step

There are two ways to use Low Code forms in Tickets:

- **To insert a form in the service request process**:
  - Create a Low Code form or edit an existing one;
  - Click the "**Create portfolio template**" button and select the page type;
  - Link the template to the request/incident;
  - The template will be inserted into the service request or incident request screen.
- **To use a form during the resolution (steps) of the request/incident process flow**:
  - Select User Task;
  - Link the Form to an ITSM Flow Step in the "**Interface**" tab of a user task.
  - You can modify any custom fields and even mask data if needed in reports and forms.

## Using Low Code Applications in the Experience Center

### Step by Step

- Create a Low Code form or edit an existing one;
- In the "**Identification**" tab, check the **Display as Workflow widget** option;
- Link the form to an Experience Center;
- Select form;
- Use the Experience Center to Input Data.