---
title: Creating Ticket via Twitter
slug: pink-/creating-ticket-via-twitter
description: Learn how to register tickets through Twitter with CITSmart. Configure integration with Twitter, define machine learning functionality, service contracts, permissions in workflows, and follow a step-by-step process. Get a standard feedback message with th
docTags: 
createdAt: 2021-10-26T20:38:17.000Z
---

****<font color="#3b9f0f">**CITSmart**</font>, in order to expand the service modalities, allows users to <font color="#3b9f0f">**register their tickets directly through the social network interface Twitter**</font>.

## Before getting started

It is necessary:

- [x] To have the integration functionality with **Twitter&#x20;**&#x63;onfigured in the <font color="#3b9f0f">**CITSmart**</font> instance;
- [x] Besides having the machine learning functionality (**Python environment**);
- [x] Moreover, it is necessary to define the service that will attend to this type of service, as well as contracts and permissions in workflows.

## Procedure

1. Follow <font color="#3b9f0f">**CITSmart**</font> on Twitter;
2. Click on "**Messages**" on Twitter;
3. Create the ticket with the request you want;
4. After the ticket is created, the system will answer with standard feedback including the request number;
5. When closing the ticket attendance, the Solution-Response will be sent to the user's Twitter as a direct message.

:::hint{type="warning"}
📌 <u>**IMPORTANT**</u>**!**

The opening and attendance of tickets via Twitter are only possible if the system follows a Neuro workflow&#x20;
specifically created in order to meet this type of request.&#x20;

Besides, to execute this flow, a **business process** scheduled by **Cron expression** is necessary. &#x20;
:::