---
title: Getting Signature in Field Service
slug: pink-/getting-signature-in-field-service
description: Learn how to configure CITSmart mobile to receive digital signatures from validators in field service. Install the CITSmart Mobile app and set parameter 435 to "Yes" for technicians to see only their assigned tickets. Access the portfolio and catalog mana
docTags: 
createdAt: 2021-10-26T23:48:15.000Z
---

This document aims to <font color="#3b9f0f">**explain the configuration of CITSmart mobile**</font> (**Experience and GO**) so that the
&#x20;technician receives the digital signature of a validator in field service.

## Before getting started

It is necessary:

- [x] To install previously the <font color="#3b9f0f">**CITSmart** </font>**Mobile;**
- [x] In order for the technician to see tickets only assigned to
  &#x20;him/her in the request list, the attendant/manager must set the **parameter 435** to "**Yes**".

## Procedure

### <font color="#3b9f0f">In CITSmart</font>

1. Access the main menu `Processes > Portfolio and Catalog Management >
    Portfolio`;
2. Search for the portfolio and click on "**Advance**";
3. Select the service and click on "**Advance**";
4. Click on the "<font color="#3b9f0f">**Contract**</font>" tab;
5. Select the contract and click on "Advance";
6. Click on the "<font color="#3b9f0f">**Requests**</font>" tab;
7. Select the activity and click on "**Edit**";
8. Configure the option "**Yes**" (the field *Requires a signature on Mobile*);
9. Click on "**Save**".

### <font color="#3b9f0f">In Mobile</font>

1. When capturing a ticket (using a mobile), the technician must complete the
   &#x20;available fields and, when put the ticket with the status "**Solved**", the
   &#x20;"**Signatures**" field will be enabled so it will be possible to put the *Number
   &#x20;of the register*, *Name,&#x20;*&#x61;nd *Signature* of the validator in the field. This
   &#x20;signature will be done with the finger on the mobile screen;
2. Click on "**Options**" and then on "**Save and advance flow**";
3. The ticket will not appear anymore in the technician list;
4. The attendant/administrator will only see the request answered by the technician, when searching for the same in the *advanced search* (side menu of the ticket listing screen) and when you open you can see the signature also collected.