---
title: Registering Reason for Denial of Check-in
slug: pink-/registering-reason-for-denial-of-check-in
description: Learn how to register navigation reasons for check-ins in the CITSmart Enterprise ITSM Mobile app. Easily access the feature through the main menu, describe the reason for denial of check-in, and save the information effortlessly. Improve your mobile ITSM
docTags: 
createdAt: 2021-10-26T23:50:08.000Z
---

This functionality allows <font color="#3b9f0f">**registering the navigation reasons of the check-in**</font>, which will be used when making the check-in through the <font color="#3b9f0f">**CITSmart** </font>**Enterprise ITSM Mobile** application.

## Procedure

1. Access the functionality through the main menu `Integrated Management >
    Service Force Management > Register Reason for Denial of Checkin`;
2. Go to the "**Register Reason for Denial of Checkin**" tab and describe the
   &#x20;reason;
3. Click on "**Save**".