---
title: User Guide - CITSmart Experience Mobile Application
slug: pink-/user-guide-citsmart-experience-mobile-application
description: Learn how to install, configure, and leverage the CITSmart Experience mobile app on both Android and iOS platforms with this comprehensive guide. Maximize your service experience by filtering personal and workgroup requests, accessing detailed service req
docTags: 
createdAt: 2021-10-26T23:51:14.000Z
---

This document is intended to <font color="#3b9f0f">**provide guidance for installing, configuring, and using the**</font> <font color="#3b9f0f">**CITSmart** </font>**Experience mobile application**, available on both Android and iOS platforms.

The Experience application offers ease of service, targeting where the request is located, filtering of personal and workgroup requests, viewing the details of a service request, among many other possible features due to page rendering and responsive layout.

## Before getting started

To use the Experience application, it is necessary:

- [x] To create a menu with the options that can be accessed.

## Procedure

1. Install the **Experience&#x20;**&#x61;pplication natively from an online store (App Store or Play Store);
2. Click on "**Connections**":

::Image[]{src="https://api.archbee.com/api/optimize/pu5VMc-2TW3GQX4ly5Xp7/uJiD1Zg5LWU7EW6Uhsqk4_image.png" size="32" width="234" height="303" caption="Figure 1 - Connection" position="flex-start" showCaption="true"}

3\. The system will open the screen to Configure the Connection:

::Image[]{src="https://api.archbee.com/api/optimize/pu5VMc-2TW3GQX4ly5Xp7/nICemJ5tr1NgPqA9YcRQt_image.png" size="36" width="169" height="303" caption="Figure 2 - Connection Configuration" position="flex-start" showCaption="true"}

4\. If there is already a configuration registered, the user can edit it;

5\. To create a new connection, click on "**+**";

6\. The "**New Connection**" screen to register the connection will appear;

7\. Enter the data:&#x20;

::Image[]{src="https://api.archbee.com/api/optimize/pu5VMc-2TW3GQX4ly5Xp7/6018HLDkifb_tcLw5Q2Ns_image.png" size="38" width="270" height="480" caption="Figure 3 - New Connection" position="flex-start" showCaption="true"}

- ****<font color="#3b9f0f">**Name of connection\:**</font> enter the name of the instance;
- ****<font color="#3b9f0f">**Server URL\:**</font> inform the server address for connection to the use of the protocol (https) in the URL;
- ****<font color="#3b9f0f">**Domain\\User\:**</font> enter the domain (local/LDAP) and your user;&#x20;

:::BlockQuote
**E.g.: citsmart.local\name.surname**<u>**&#xD;**</u>
:::

- ****<font color="#3b9f0f">**Password\:** </font>system access credential;
- ****<font color="#3b9f0f">**Main Connection\:**</font> inform if the chosen instance will be the main one;
- ****<font color="#3b9f0f">**Available\:**</font>****

a. **Enabled:** the system will enable the connection to the server, and the physical positioning of the user will be obtained and registered;

b. **Disabled:** the system will not allow the connection to the server or register the physical position of the attendant.



8\. After entering the data of the connection you want, click on "**Save**";

9\. After the connection is added, the list of created connections will appear. To change a connection, just select and hold the connection and make the change;

10\. Log with the user and password used in the <font color="#3b9f0f">**CITSmart** </font>web;

11\. After connecting, it will appear on the screen with the menu of available features.

:::hint{type="warning"}
⚠️ <u>**Attention**</u>**!&#x20;**

If the device is changed, this connection must be deleted.
:::