--- title: Parametrization - Chat slug: pink-sup/parametrization-chat description: Learn how to access and customize the chat functionality in this comprehensive document. Discover the step-by-step procedure and detailed table listing essential parameters such as default contract ID, requests ID, chat activation, and more. Perfect for a docTags: createdAt: 2021-10-27T00:38:52.000Z --- The notion of "**Chat**" is used to **allude to the exchange of written messages of instantaneous form**. In this case, it allows the **user to have direct contact with the system attendant in order to solve doubts, make requests, and others**. The parameters of this application allow activating the chat, setting the default agreement for call opening, and adjusting the default group and other actions. ## Procedure 1. Access the functionality through the main menu `Parametrization > Chat`; 2. Set the value of the parameters (attributes); 3. Click on "**Save**"; 4. The list below presents the parameter of the functionality "**Chat**" and the purpose of each one of them. | **#** | **Name** | **Possible Values** | **Purpose** | **Additional Guidance** | | ------- | -------------------------------------------------------------- | ------------------- | ---------------------------------------------------------------------- | ----------------------- | | **118** | Default Contract ID for call opening. | | Default contract ID to open calls | Not applicable | | **315** | The ID of the requests created by the chat | | Source ID of requests created by chat | Not applicable | | **316** | Activate Chat | Y or N | Activate Chat | Not applicable | | **317** | Activity ID of requests created by chat | | Activity ID of requests created by chat | Not applicable | | **388** | Default user ID (External request) | | Default user ID (External request) | Not applicable | | **389** | Default group ID (External request) | | Default group ID (External request) | Not applicable | | **390** | Default unit ID | | Unit ID that will be assigned to the user registered in the profile | Not applicable | | **447** | Email template ID for notification of new messages in the chat | | E-mail template ID for notification of new messages in the chat | Not applicable | | **299** | Ticket - Activate message exchange | Y or N | Activate a chat icon next to the ticket number in the attendance queue | Not applicable | | **448** | Text editor used by the application | | Text editor used by the application | Not applicable | **Table 1 - Parameters List**