---
title: Analyzing Service Request Trends
slug: pink/analyzing-service-request-trends
description: Learn how to analyze requests based on critical amounts and identify the items that can affect the launch of a new request with this document. By following the procedure outlined, which includes accessing the trend analysis section, completing mandatory f
docTags: 
createdAt: 2021-10-27T20:28:47.000Z
---

This functionality aims to <font color="#3b9f0f">**make an analysis of the requests**</font>, based on the critical amount, to identify which items will influence the launch of a new request.

## Before getting started

To make the trend analysis, it is necessary:

- [x] To register previously a service
  &#x20;request (ticket) linked to a contract;
- [x] In addition to an active contract.

## Procedure

1. Access the main menu `Processes > Request and Incident Management > Trend
    Analysis`, the **Service Requests&#x20;**&#x74;ab;
2. Complete all mandatory fields;
3. Click on "**Search**";
4. Each tab will display the results for each type (Service, Cause, and Configuration Item) and in each item, two buttons will be displayed; one to **Create Chart** of **Trend Analysis**, which shows the dates that comprise the reported period and the number of occurrences on that date; and another for **Create Problem**, where the problem registration screen will be displayed to save the necessary information of the problem:
   - When you choose to register a problem from the <font color="#3b9f0f">**Service**</font>, the problem registration screen will be displayed with the "**Description**" field completed with the name of the corresponding service;
   - When you choose to register a problem from the <font color="#3b9f0f">**Cause**</font>, the problem registration screen will be displayed with the fields "**Description**" and "**Cause**" completed with the description of the corresponding cause;
   - When you choose to register a problem from the <font color="#3b9f0f">**Configuration Item**</font>, the problem registration screen will be displayed with the "**Description**" field completed with information from the corresponding configuration item.