---
title: Attending with Remote Support
slug: pink/attending-with-remote-support
description: Learn how remote support can improve ticket attendance with the use of a remote attendance feature. This document outlines the necessary steps for implementing and using remote attendance, including configuration management, inventory process, remote acce
docTags: 
createdAt: 2021-10-27T20:28:47.000Z
---

The **Ticket Attendance**, sometimes, can be with the user that cannot solve only with the attendance guidance. So, the product makes available remote support, helping to find some questions.
&#x20;With **Remote Attendance**, it is possible to <font color="#3b9f0f">**see the attendance history of this type**</font>, helping with the information to a possible audit process.

## Before getting started

First of all,&#x20;

- [x] **Configuration Management** needs to be implemented; and&#x20;
- [x] The Inventory
  &#x20;Process must be defined;
- [x] In addition, the Remote Access feature must be configured.;
- [x] Finally, the attendant must have access to the requester's Configuration Item.

## Procedure

1. Access the functionality through the main menu `Processes > Ticket Management  > Ticket`;
2. Select the ticket and click on it and then on "**Open**" to
   &#x20;capture it;
3. Click on the **toggle button** (placed on the upper right side of the screen) and then on
   &#x20;the **Related CI** tab;
4. Search for the configuration item and click on "**Select**";
5. Click on the "**Info**" information button;
6. Click on the "**Remote Access**";
7. Start the remote attendance.