---
title: Delegating Ticket
slug: pink/delegating-ticket
description: Learn how to delegate tickets in your workflow with the Delegate Ticket option. Discover how to grant permission to execute tickets, configure delegation in ticket flows, and follow a step-by-step procedure to delegate a ticket using the Ticket Management
docTags: 
createdAt: 2021-10-27T20:28:47.000Z
---

The option of **Delegate Ticket** allows <font color="#3b9f0f">**charging the execution of a ticket**</font> to a user or group you want. Obligatory, it will be only possible to delegate the responsibility to groups to which the person who is delegating belongs, which occurs when opting for a user (it will be only authorized for members of the groups to which the incumbent is part of).

## Before getting started

To delegate a ticket, it is necessary:

- [x] To have permission to execute it; and
- [x] To configure the option of Delegation in the flow linked to the ticket.

## Procedure

1. Access the **Ticket Management** functionality through the main menu `Processes  > Request and Incident Management > Service Request and Incident`;
2. Click on the ticket you want, select the "**More Options**" button, and then on
   &#x20;"**Delegate**";
3. Select the user/group;
4. Justify your choice.