---
title: Generating Report through the Panel of Charts and Reports - Request and Incident
slug: pink/generating-report-through-the-panel-of-charts-and-reports-request-and-incident
description: Generate charts and reports for incidents and requests effortlessly with this comprehensive guide. Discover various viewing options - tables, charts, PDF, and Excel downloads. Learn step-by-step instructions on incident monitoring, request monitoring, per
docTags:
createdAt: 2021-10-27T20:28:47.000Z
---
The following topics will be addressed to understand **how to generate charts and
reports for incidents and requests**.
In all cases, there are several ways to view reports through four icons:
- To generate a table with information, click on the "**table**" icon;
- To display the chart options, click on the "**charts**" icon and select the shape of the
chart;
- To generate a report in PDF, click on the "**download PDF document**" icon;
- To generate a report in Excel, click on the "**download document XLS**" icon.
## Generate Reports of Incidents monitoring
This report allows **viewing the information about incident monitoring in for of
charts**.
1. Access the functionality through the main menu `Reports > Incident/Request
Management > Charts and Reports (Panel)`;
2. In the "**Information Group**" field, select the "**Incidents and
Requests**" option;
3. Click on the "**Incident Monitoring**" report;
4. Set the filters as needed and click on "**Create**";
5. The charts of incidents will be presented according to the filter set.
## Generate Reports of Requests monitoring
This report allows **viewing the information about service request monitoring in
form of charts**.
1. Access the functionality through the main menu `Reports > Incidents/Request
Management > Charts and Reports (Panel)`;
2. In the "**Information Group**" field, select the "**Incidents and
Requests**" option;
3. Click on the "**Request Monitoring**" report;
4. Set the filters as needed and click on "**Create**";
5. The charts of requests will be presented according to the filter set.
## Generate Reports about the Design in the Capture of Incidents and Requests (Closed)
This report allows **viewing the information about the execution performance of
incidents in form of a list**.
1. Access the functionality through the main menu `Reports > Incident/Request
Management > Charts and Reports (Panel)`;
2. In the "**Information Group**" field, select the "**Incidents and
Requests**" option;
3. Click on the "**Performance in the Incident and Request Capture
(Closed)**" report;
4. Set the filters as needed and click on "**Create**";
5. The charts will be presented according to the filters set;
6. Remember that the "**Incidents and Requests Capture**" report presents the time
of the capture of the requests closed. The time of capture is the time between
the start of SLA and the execution of the first task counted by the SLA;
7. The "**Performance in the Incident and Request Capture**" report presents a
summary table with the percentage of requests captured in the priority
period.
## Generate Reports about the Amount of Attendance and SLA
This report allows **verifying the number of attendance and SLA of incidents and
requests**.
1. Access the functionality through the main menu `Reports > Incident/Request
Management > Charts and Reports (Panel)`;
2. In the "**Information Group**" field, select the "**Incidents and
Requests**" option;
3. Click on the "**Quantity of Service and SLA**" report;
4. Set the filters as needed and click on "**Create**";
5. The report will be presented according to the filter set.
## Generate Reports about the SLA Control
This report allows **verifying the SLA information of incidents and requests in
form of a chart**.
1. Access the functionality through the main menu `Reports > Incident/Request
Management > Charts and Reports (Panel)`;
2. In the "**Information Group**" field, select the "**Incidents and
Requests**" option;
3. Click on the report "**SLA Control**";
4. Set the filters as needed and click on "**Create**";
5. The report of SLA control will be presented according to the filter set.
## Generate Quantitative Reports by the Time of Opening
This report allows **verifying the number of requests registered at the time of
the opening**.
1. Access the functionality through the main menu `Reports > Incident/Request
Management > Charts and Reports (Panel)`;
2. In the "**Information Group**" field, select the "**Incidents and
Requests**" option;
3. Click on the "**Quantitative by Opening Hours**" report;
4. Set the filters as needed and click on "**Create**";
5. The chart of the report will be presented according to the filter set.
## Generate Reports about Satisfaction Surveys of Attendances (Incidents and Requests)
This report allows **verifying the information of the satisfaction survey**.
1. Access the functionality through the main menu `Reports > Incident/Request
Management > Charts and Reports (Panel)`;
2. In the "**Information Group**" field, select the "**Incidents and
Requests**" option;
3. Click on the "**Satisfaction survey on attendance (incidents and
requisitions)**" report;
4. Set the filters as needed and click on "**Create**";
5. The chart of satisfaction survey will be presented, according to the
filters set.
## Generate Reports about the Products and Services Requests
This report allows **verifying the information of service products and requests**.
1. Access the functionality through the main menu `Reports > Incident/Request
Management > Charts and Reports (Panel)`;
2. In the "**Information Group**" field, select the "**Incidents and
Requests**" option;
3. Click on the "**Product and Service Requests**" report;
4. Set the filters as needed and click on "**Create**";
5. The report of products and services requests will be presented, according
to the filters set.