---
title: Implementing the way of sending E-mail to Reclassified Ticket
slug: pink/implementing-the-way-of-sending-e-mail-to-reclassified-ticket
description: Learn how to properly implement a new method for sending reclassified ticket emails with this comprehensive document. Discover how to register and use the reclassification email template, along with the requirements for ticket type. Follow step-by-step in
docTags: 
createdAt: 2021-10-27T18:55:44.000Z
---

This document <font color="#3b9f0f">**allows implementing the way of sending e-mails to the reclassified ticket**</font>**.&#x20;**&#x54;hus the reclassified tickets will have their own template of e-mail to be sent to the requester.

Therefore, the reclassification can be done in the portfolio and not only in the flow.

The reclassification e-mail template of an incident or request is informed in the portfolio.

## Before getting started

- [x] It is necessary to have registered the reclassification e-mail template; and&#x20;
- [x] Have
  &#x20;to be of type incident or request.

## Procedure

1. Access the functionality through the main menu `Processes > Portfolio and
    Catalog Management > Portfolio`;
2. Choose the portfolio and click on "**Advance**";
3. Choose the service and click on "**Advance**";
4. Click on the tab <font color="#3b9f0f">**Contracts**</font>;
5. Choose the contract and click on "**Advance**";
6. Choose the tab <font color="#3b9f0f">**Requests** </font>or <font color="#3b9f0f">**Incidents**</font>;
7. Choose the activity and click on "**Edit**";
8. In the "**Template of E-mail Reclassification**" field, choose the previously registered template
   ;
9. Click on "**Save**".

## What to do next

Access the ticket you want and make the reclassification.