---
title: Registering Problem
slug: pink/registering-problem
description: This document outlines the Problem Management process in IT services, including the steps for registering a problem and granting access permissions. It also covers incident registration, portfolio selection, information provision, problem prioritization,
docTags:
createdAt: 2021-10-27T19:35:33.000Z
---
The **Problem Management** process is responsible for the **final resolution and prevention of the failures behind the incidents that affect the normal operation of IT services**.
This functionality allows **registering the problems found**.
## Before getting started
Before starting to register a problem, it is necessary:
- [x] To register the
problem portfolio;
- [x] As well as having the access permissions to the
"**Problem**" functionality.
## Procedure
1. Access the main menu `Processes >
Problem Management > Problem`;
2. Click on "**Operations**" and then on "**Register**";
3. Complete all fields available to identify the requester;
4. To register a new incident related to the problem to be created,
and click on "**Register**", available in the "**Incidents**" area, and
complete the necessary fields. To relate an incident already
registered to a problem, it is only necessary to click on "**Add**" and
link the incident you want;
5. Select the portfolio you want and complete the information necessary to
execute the problem, as well as: the title and description of the problem,
the contract that it is linked to, among others;
6. Indicate the Impact, the urgency, and the severity to give the prioritization of the problem;
:::hint{type="info"}
🖊 **Note****: **It is necessary to set if the problem to be created is a problem of reactive nature to a setback found, or it is just a simple proactive practice to manage the system.
:::
7\. Select, if necessary, when sending notifications about
the problem;
8\. Click on "**Operations**" and then on "**Save**".