---
title: Registering Ticket Execution
slug: pink/registering-ticket-execution
description: Learn how to register and execute a ticket with this comprehensive document. Set permissions and parameters, access the Ticket Management functionality, add notes to track progress, and change the ticket status to "Solved" when the service is completed. E
docTags: 
createdAt: 2021-10-27T20:28:47.000Z
---

This functionality allows <font color="#3b9f0f">**registering the ticket execution**</font>.

## Before getting started

To execute the ticket, it is necessary:

- [x] To have permission to perform the
  &#x20;operation and register previously the cause of the incident and the solution
  &#x20;category;
- [x] It is necessary to first enable **parameter 298** (set to "**S**");
- [x] It is necessary to also enter in **parameter 253,&#x20;**&#x74;he e-mail ID that is chosen to register
  &#x20;occurrence;&#x20;
- [x] As well as the notification e-mail template ID in **parameter 251**.

:::hint{type="warning"}
⚠️ <u>**Attention**</u>**!&#x20;**

So that the "**Write Solution/Response in the Knowledge Base**" option is
&#x20;available by checking the "**Resolved**" option of the ticket, you must
&#x20;configure **parameters 182** and **192**.
:::

## Procedure

1. Access the **Ticket Management** functionality through the main menu `Processes  > Request and Incident Management > Service Request and Incident`;
2. Click on the ticket you want and then on the "**Open**" icon;
3. In "**Execution**", click on the "**Add Note**" icon and complete the necessary
   &#x20;fields (make a pertinent comment, register the date and time spent in the
   &#x20;execution of the ticket). You can allow this information to be viewed by the
   &#x20;requester when you select the "**Visible to Applicant**" field. Therefore, click
   &#x20;on "**Save**".

:::hint{type="info"}
🖊 <u>**Note**</u>**:&#x20;**&#x54;he registration of occurrences related to the ticket is done through the "**Add Note**" button. The history of all ticket instances can be viewed by clicking on the "**History**" icon, located in the upper right corner of the screen.
:::

4\. If you have completed the ticket service, in the "**Closure**" area, change the status of the ticket to "**Solved**", just click on the situation to change. Also, inform the data on the solution performed:

- If the ticket type is Incident or Request, complete the required fields (Cause, Solution Category, Cause Detail, Response Solution, Set whether the "**Answer Solution**" in the Knowledge Base and whether the solution is temporary). If you chose to "**Save the Solution/Response in the Knowledge Base**" when you save the ticket, the knowledge is created and linked to the ticket;

5\. Click on the options button and then "**Save**" to complete the operation.