--- title: Registering Ticket via Template slug: pink/registering-ticket-via-template description: Learn how to register a ticket using a template with this comprehensive document. Ensure you have met all the prerequisites, such as registering groups, units, contracts, and portfolios, as well as linking contracts to services, groups to contracts, units docTags: createdAt: 2021-10-27T20:28:47.000Z --- This functionality allows **registering a ticket via a template**. ## Before getting started It is necessary: - [x] To register previously the group, unit, contract, and portfolio with service and activities of request and incident; - [x] To link contract to the service, group to the contract, unit to the contract, user to the unity, and user to the group; - [x] It is also necessary to have the requests, and incidents linked to the service contract; - [x] To set the time of attendance of the activities of request and incident; - [x] To register the templates to register a request using this functionality. ## Procedure 1. Access the **Ticket Management** functionality through the main menu `Processes > Ticket Management > Ticket`; 2. Click on the "**Actions**" button located on the bottom right side of the screen, then click on the "**Register via template**" button. The screen of templates with a list of templates will appear; 3. Select the template you want and you will be directed to the Ticket Registration screen with the fields completed as the template you have chosen. Complete the complementary information necessary; 4. Click on the "**Actions**" button and then on the "**Save**" button.