---
title: Scheduling Ticket Activity
slug: pink/scheduling-ticket-activity
description: Learn how to schedule activities for tickets in the ticket management functionality with this comprehensive document. Access the Ticket Management feature, select the desired ticket, and choose the "Schedule Activity" option. Fill in the required informat
docTags: 
createdAt: 2021-10-27T20:28:47.000Z
---

This functionality schedules the <font color="#3b9f0f">**activities from the ticket**</font>.

## Before getting started

It is necessary:

- [x] To have registered previously the periodic activities groups to
  &#x20;schedule the ticket activities.

## Procedure

1. Access the **Ticket Management** functionality through the main menu `Processes  > Request and Incident Management > Service Request and Incident`;
2. Click on the ticket you want and select the "**Schedule Activity**"option in
   &#x20;the menu options;
3. Click on the <font color="#3b9f0f">**Create Schedule**</font> tab and complete the data necessary;
4. Click on "**Save**". Note that the activities scheduled can be viewed
   &#x20;in the <font color="#3b9f0f">**Agenda**</font>, placed in the internal menu of the ticket.