---
title: Suspending and Reactivating Multiple Tickets
slug: pink/suspending-and-reactivating-multiple-tickets
description: Learn how to efficiently suspend or reactivate multiple tickets simultaneously using the Ticket Management feature. Make sure you have the appropriate permissions and input the required details like ticket, contract, employee, group, and ticket justificat
docTags: 
createdAt: 2021-10-27T20:28:47.000Z
---

This functionality allows the <font color="#3b9f0f">**suspension or reactivation of multiple tickets at the same time**</font>.

## Before getting started

To suspend/reactivate multiple tickets, it is necessary:

- [x] To register
  &#x20;previously the ticket; and&#x20;
- [x] Have permission to suspend or reactivate multiple tickets;
- [x] In
  &#x20;addition to registering previously the contract, employee, group, and ticket
  &#x20;justification.

## Procedure

1. Access the **Ticket Management** functionality through the main menu `Processes  > Request and Incident Management > Service Request and Incident`;
2. Click on the "**Options**" icon located in the top right corner of the screen
   &#x20;and in "**Suspension/Reactivation**":
   - To suspend multiple tickets, select this option in the first field of
     &#x20;the window opened, and complete the filters with the requests that will
     &#x20;be suspended, such as contract, the requester (the person responsible for the request
     , the suspension - this field filters the ticket that the requester is),
     &#x20;group, justification, and its complement. After giving the information,
     &#x20;click on "**Suspend**" to perform the operation;
   - To reactivate multiple tickets, select the "**Reactivate
     &#x20;Request**" option, complete the fields necessary, such as contract, the requester
     &#x20;and the group responsible for the attendance of tickets that will be
     &#x20;suspended, and then click on "**Reactivate**" to perform the operation.&#x20;