Change Automatic Actions
Some events will present a situation where the appropriate action will need to be addressed by the Change Management process, that is, this functionality is intended to register automatic actions of the type change. This registration will be associated with the automatic actions, where it will be used in the CITSmart Event Managers registration of Nagios, Zabbix, Inventory and Events Correlated.
This feature provides a variety of actions, such as including, changing, and deleting automatic actions of the type change.
Before getting started
To register change automatic actions, it is necessary:
To register previously the unit, requester (employee), contract linked to the employee and unit;
As well as the Change Advisory Board (group); and
To configure the parameters 47, 279, and 280 about the change.
Procedure
- Access the functionality through the main menu System > Automatic Actions > Automatic Actions;
- Complete the fields available;
- Click on "Save".