Parametrization - E-mail

SMTP SEND - E-mail source of service request notifications

E.g.: [email protected]

Inform the e-mail that will be used as the origin of the notifications regarding the Incident/Requests opened or changed.

Not applicable

SMTP SEND - Requires authentication for sending an e-mail (Eg: Y or N - Default: 'N')

Y or N (Default: N)

Define if the email sending used for notifications requires authentication. If the email configured in parameter 10 does not require authentication, the value "N" must be set. If the email requires authentication, the value "Y" must be set and the authentication must be configured in the next parameters.

If the value for the parameter is not set, the value "N" (No) will be automatically set by the system.

SMTP SEND - User for Email Authentication

E.g.: citsmart

Inform the user of the email for authentication. If the email requires authentication, we must inform the user to be authenticated.

If you do not inform the user correctly, authentication will not be performed.

SMTP SEND - Password for Email Authentication



Enter the email password for authentication. If the e-mail requires authentication, we must inform the user password for the email.

If you do not enter the password correctly, authentication will not be performed.

SMTP SEND - Server for sending e-mail

E.g.: 172.20.0.200

Inform the SMTP server, used for sending an e-mail. The SMTP server is in charge of sending the system notification emails to the recipients.

If you do not inform the SMTP server, you will not be able to send system notification emails.

SMTP READING - Service Desk Email Input Server

E.g.: 172.20.0.200

Inform the Service Desk email server that will be accessed for reading emails.

Not applicable

SMTP READING - Service Desk Email Inbox User

E.g.: citsmart

Enter the Service Desk email account that will be used to receive the emails sent by the user.

Not applicable

SMTP READING - Service Desk Email Inbox Password



Enter the email account password entered in parameter 24 for access to the Service Desk email inbox.

Not applicable

SMTP READING - Service Desk email server provider (imaps, pops, imap, pop, etc)

E.g.: imap

Inform the protocol of the Service Desk email server that will be used for reading emails.

Not applicable

SMTP READING - Service Desk email server port

E.g.: 143

Inform the server port that will be used for reading emails.

Not applicable

SMTP READING - Service Desk Email Inbox Folder

E.g.: Inbox

Inform the email inbox folder of the Service Desk email account.

Not applicable

SMTP READING - Email Limit Loaded on Service Request

E.g.: 20

Set the limit of emails that will be loaded on the Service/Incident Request screen. By clicking on the "upload email" button on the Service/Incident Request screen, the number of e-mails as configured in the parameter will be loaded.

Not applicable

SMTP SEND - Does the Email Use TLS / ssl Authentication? (Eg: Y or N - Default 'N'

Y or N (Default: N)

Set whether the email system will use starttls authentication.

If you do not enter the 'Y' value for the parameter, it will impact only the servers that use TLS/SSL authentication and the system will not be able to send emails.

SMTP SEND - Port for sending e-mail

E.g.: 465 (security port SSL/TLS), 25 and 26 (common ports)

Inform the server port that will be used to send emails to the server.

Not applicable

Disables sending system emails (Values: "Y" or "N" Default: "N")

Y or N (Default: N)

Disables all system e-mail submissions.