Unlike other product parameters, this configuration of parameters linked to LDAP integration occurs implicitly using the 

Learn how to configure LDAP integration parameters in CITSmart using either the LDAP Configuration feature or the CITSmart Parameters feature. Follow a step-by-step procedure to access the functionality, define parameter values, make changes, and save the

Parametrization - Knowledge

Parametrization - LDAP

Parametrization - Problem

Administrator

Navigation and User Interface

Setting System URL

Employee Registration

Users

Groups

User Roles

Parameters

Profile

Administração de Usuários, Grupos, Papéis e Parâmetros

Menu Registration

Home Panel

Initial Settings

Mobile

Log's and Auditing 

Graph Mail

Automatic Action

Automatic Action via E-mail

Notification Automatic Action 

Problem Automatic Action  

Automatic Actions of Incident/Request/Procedure

Change Automatic Actions

Escalation Automatic Action

Automation

Questionnaires Management

Registering Questionnaire

Registering Ticket Template

Registering Questionnaire Category

Configuring E-mail Template

Registering E-mail box

Change E-mail Key Fields

Knowledge Base E-mail Key Fields

Problem E-mail Key Fields

Ticket E-mail Key Fields

Configuring E-mail Account

Configuring Mandatory Fields

Registering Domain Item

Registering Domain

Configuring Views

Customizing Fields 

Parametrization - Mobile

Parametrization - Change

Parametrization - Chat

Parametrization - Configuration

Parametrization - E-mail

Parametrization - Release

Parametrization - Smart Portal

Parametrization - System

Parametrization - Telephony

Parametrization - Ticket

Parametrization - VoIP

Parametrization - Work Order

System Parameters

Configuring Banner Logo

Customizing Knowledge Portal

Configuring Knowledge Portal Filters

System Customization

Configuring CITSmart Environment

Data Import Management

Registering Data Import

Registering External Connections

Running Script

Database Tool

Managing Content Indexing

Data Management

Importing Employee

Loading Metadata

Importing the Service Portfolio

Registering Spreadsheet Template for Employee Import

Registering Spreadsheet Template for Service Portfolio Import

Data and Import

Registering Countries

Registering Location

Registering Unit

Registering Type of Unit

Language and Region

Creating Cycle in Calendar

Registering Working Day

Creating Calendar

Implementing Password Security Rules

Configuring Service to change Password

Unlocking Users 

Safety Recommendations

Oauth2 Authentication using Keycloak

Registering LDAP Connection

CITSmart auto-login -SSO

Configuring Okta in CITSmart

Authentication

Platform Administration

#	Name	Possible Values	Purpose	Additional Guidance
39	LDAP - ID of the access profile that will be set automatically if the user does not have any.	E.g.: 2	Enter the default Access Profile ID for the user.	When registering a user, and if the access profile is not informed, when the user logs into the application, the access profile (defined in the parameter value) will be established. This rule applies to users imported from AD. This Access Profile ID is set in the "Access Profile" screen.
45	LDAP - Default Group ID.	E.g.:123	Enter the identification number (ID) of the default group, to which AD users will be associated	This group ID is set on the "Group Registration" screen.
409	LDAP - Attribute representing the immediate superior of the user	E.g.: Maria	Name of the user's immediate superior in LDAP so that this information can be retrieved by the client's AD.	To be able to use in cases of approval of a ticket, for example.