Problem Automatic Action
Some events will present a situation where the appropriate action will need to be addressed by the problem management process, that is, this functionality is intended to register the problem type automatic actions. This registration will be associated with the automatic actions, where it will be used in the CITSmart Event Manager registration of Nagios, Zabbix, Inventory, and Correlated Events.
This feature provides a variety of actions, such as including, changing, and deleting problem-type automatic actions.
Before getting started
To register a problem automatic action, it is necessary:
To register previously the group, unit, the requester (employee), the contract that is being linked to the employee and unit, problem category being linked to the flow about the problem.
Procedure
- Access the functionality through the main menu System > Automatic Actions > Problem Actions;
- Complete the fields available;
- Click on "Save".