Problem E-mail Key Fields
This document is intended to provide a list of the key fields available for the problem-related email template registration.
List of Key Fields
The following key fields are listed below for insertion into the problem-related e-mail template record:
Key Fields | Description |
|---|---|
${CORRECTACTIONS} | Actions Taken Correctly. Inform the description of the actions performed correctly regarding the review of a serious problem. |
${INCORRECTACTIONS} | Actions Taken Incorrectly. Inform the description of actions performed incorrectly regarding serious problem review. |
${CONTRACT} | Contract agreement. Inform the name of the contract regarding the problem record. |
${CAPTUREDATETIME} | Date and Time of Starting the Problem Log. Inform the date and time the problem was logged. |
${ENDDATETIME} | Date and Time of Problem Completion. Inform the date and time when the problem was terminated. |
${DEADLINE} | Limit Time to Answer the Problem. Inform the deadline (date and time) to attend to the problem. |
${DEADLINETOSOLVE} | Deadline to Solve/Work around the problem. Report the deadline to solve/work around the problem. |
${DESCRIPTION} | Problem description. Inform the description of the problem. |
${DIAGNOSTIC} | Diagnosis of the Problem. Report the description of the problem diagnosis. |
${CONTACTEMAIL} | Contact E-mail. Inform the contact's e-mail address. |
${CURRENTPHASEID} | Current problem identification situation. Inform the current situation of the identification (phase) in which the problem is. |
${CLOSURE} | Closing the Problem. Report the description of the problem closure. |
${PROBLEMID} | The issue Identification Number. Inform the identification number of the problem record. |
${IMPACT} | Impact of the Problem. Inform the identification of the impact of the problem. |
${SATISFACTIONSURVEYLINK} | Link to the satisfaction survey. Inform the link to evaluate the problem. |
${FUTUREIMPROVEMENTS} | Possible Future Improvements. Inform the description of possible future improvements regarding serious problem review. |
${ASSOCIATEDERRORMESSAGE} | Associated Error Message. Report the associated error message that was described in the evaluation and diagnosis of the problem. |
${CONTACTNAME} | Contact name. Please provide the name of the requestor for contact. |
${CURRENTGROUP} | Executor Group. Inform the name of the executing group of the problem. |
${DEADLINEHH} | Deadline (hours) for Answering the Problem. Inform the deadline for attending to the problem. |
${PRIORITY} | Priority. Inform the priority of the problem. |
${PROACTIVEREACTIVE} | Problem Management. Inform problem management (proactive or reactive). |
${PROBLEMRECURRENCE} | Recurrence of the problem. Inform the description of how to prevent recurrence of the problem concerning the major problem review. |
${THIRDRESPONSIBILITY} | Liability of Third Parties. Inform the description of third-party liability regarding serious problem review. |
${OWNERNAME} | Responsible for the Problem Answer. Inform the person in charge of the problem. |
${SEVERITY} | The severity of the problem. Inform the description of the severity of the problem. |
${REQUESTERNAME} | Name of Applicant. Inform the name of the requestor of the problem record. |
${DEFINITIVESOLUTION} | Description of the Definitive Solution. Tell the description of the definitive solution of the problem. |
${STATUSDESCRIPTION} | Status of the Problem. Tell you the status of the problem. |
${TITLE} | Problem Title. Inform the title of the problem that was registered. |
${URGENCY} | The Urgency of the Problem. Inform the identification of the Problem Urgency. |
Table 1 - List of Key Fields