Parametrização do Sistema

SOURCE - Information Source Configuration (for data federation) - (Eg: 0)

Information Source Configuration (for data federation).

Se o valor do parâmetro não for inserido, não será possível exportar a Configuração de Gestão do Banco de Ddos (CMDB. Em inglês, Configuration Management Database).



Internal GED (Eg: Y or N)

Y ou N

Informe se o Gerenciamento Eletrônico de Documentos utilizado é interno. Nota: Atualmente a única forma de utilização da gestão eletrônica de documentos é interna. Ao definir "Y" para Interno, o sistema criará a pasta definida pelo parâmetro 18 e criará uma subpasta com o ID da empresa e outra subpasta denominada "A". Os arquivos de gerenciamento eletrônico de documentos serão gravados nessas pastas.

Se for informado o valor "N" para o GED Interno, os arquivos não serão salvos corretamente, não serão salvos no local correto e não serão criptografados.

Internal GED in Database (Eg: Y or N)

Y ou N

Informe se o Gerenciamento Eletrônico de Documentos (GED) utilizado é interno ao Banco de Dados

Não se aplica

External GED - Treatment Class



Informe a classe GED externa (Gestão Eletrônica de Documentos).

Não se aplica

GED Directory (Eg: Windows - C:/gedCitsmart)

E.g.: Windows - C:/gedCitsmart

Defina o diretório para manipulação dos arquivos do Gerenciamento Eletrônico de Documentos (GED).

Se você não entrar no diretório GED, o gerenciamento eletrônico de documentos não funcionará, já que usa o diretório para criptografia de arquivos.

Company Name



Insira o nome da empresa

Não se aplica

AUTHENTICATION METHOD (1 - Personal, 2 - LDAP) (Eg: 1)

E.g.: 1

Define which authentication method will be used in the system: 1 (Own) or 2 (LDAP).

If the LDAP authentication method is changed from 1 (Own) to LDAP, then there must be a synchronization between LDAP and CITSmart, at that time it is common to have duplication of employees and users in the database, which can cause problems in authentication and access profile.

DB - Database SCHEMA name - (Eg: Postgres - public)

E.g.: Postgres - public

Enter the name of the Database Schema that will be used by the application.

Não se aplica

System access URL



Enter the URL system access.

If you do not enter the system URL correctly, some features will behave unexpectedly, for example, reports will not be generated.

Upload Directory of the repositor path(Eg: Windows – C: /temp )

E.g.: Windows - C:/temp

Inform the directory to store the files that will be uploaded.

If you do not enter the directory correctly, you will not be able to attach the files to the system.

CITSmarthome screen? (Options: SD = Smart Decisions, SP = Smart Portal, EC = Centro de Experiência)



Set the CITSmart home screen

Não se aplica

Validate button permissions (save, delete and search) (Eg: Y or N).

Y or N

Set if it will validate the access permission of the buttons: Save, Delete, and Search. If it is, the access permission to the buttons (Save, delete, and search) defined in the access profile will be validated.

Não se aplica

Enable logging on the system (Eg: 'true' or 'false')

E.g.: true or false

Enable Audit Log on the System.

Não se aplica

Types: 'CIT_LOG' (log file), 'DB_LOG' (save in the database)



Set the system log type "CIT_LOG" (logfile) or "DB_LOG" (save in the database). If the Log type is "CIT_LOG", the Log file is saved to a directory (defined in parameter 54). If the Log type is "DB_LOG", it will be saved to the Database.

Não se aplica

Path of the folder that will be the LOG file (Eg: Linux -/var/tmp/)

E.g.: Linux - /var/tmp/

Inform the directory (folder) to store the Log files (CIT_LOG). When you set the value 'CIT_LOG' to parameter 53, you must define in this parameter the directory where the log file will be stored.

If you do not enter the directory, the Log files (CIT_LOG) will not be stored.

Name of the log file (Eg: log_citsmart)

E.g.: log_citsmart

Define the name for the log file. The log files will be saved with the name as defined in the parameter.

Não se aplica

Extension of the log file (Eg: txt)

E.g.: txt

Define the extension of the Log file. The Log files will be written with the TXT extension, as defined in the parameter.

Não se aplica

Default system language (Eg: EN)

E.g.: EN = English

Set the default language to be used in the application.

Não se aplica

Show xml import and export buttons in the menu bar. (Eg: Y or N - Default: 'Y')

Y or N (Default: S)

Define whether the XML import and export buttons are displayed on the Menu Registration screen. If "Y" is entered, the "Generate XML" and "Update Menus" buttons for XML import and export will be displayed in the "Menu Registration" screen.

If you do not enter the parameter value, the system default value will be set: "Y" (Yes).

Parameter to read the default XML file from menus. (Eg: Y or N - Default: 'Y')

Y or N (Default: Y)

Enable reading of the XML file from menus. If enabled, the menu XML file will be read when the application starts.

If you do not enter the parameter value, the system default value will be set: "N" (No).

Enter the path to save the table LOGDATA



Define the directory to store the LOGDATE tables.

If you do not enter the directory correctly, you will not be able to store the LOGDATE tables.

Default Contract ID for call opening.



Inform the identification number (ID) of the contract to perform the opening of incidents/requests through the portal.

If you do not enter the value of the parameter, it is not possible to open the incident/request via the portal.

Set the number of items that will be listed in the searches (Default: 10)



Define the amount of data that will be listed per page in the System Search screens.

There is no negative impact. If you do not enter the parameter value, the system default value is used: 10.

Access Profile ID to be used as Administrator



Enter the identification number (ID) of the access profile that will be used as the administrator for the validation of ITSM CITSmart updates. Only users related to the Access Profile defined in this parameter can access and validate the CTSmart ITSM version update.

Não se aplica

Default URL logo of reports (Eg.: http://www.citsmart.com.br/imagens/logoPadraoReel.png)



Enter the URL of the image that will be used as a logo in the reports.

Não se aplica

Path of the folder that will be the database LOG file (Eg.: Linux - /var /tmp/)



Inform the directory (folder) to store the database LOG files.

If you do not enter the directory, you will not be able to store the database LOG files.

Enable Automatic Data Migration



Enable/disable the data import routine to run automatically.

With the parameter enabled, it will enable a thread that will be executed, which in addition to decreasing performance, can write error messages in the system logs if the data import is not correctly registered. If you enter "N", it will not automatically import data.

E-mail Configuration of the CITSmart Support

E.g.: [email protected]

Set the CITSmart support email that will be displayed in the information bar. Note: The system allows you to add one or more support e-mails.

Não se aplica

Phone Configuration of the CITSmart Support

E.g.: +55 (61) 3966-4349

Set the CITSmart support phone number to be displayed in the information bar. Note: The system allows you to add one or more support phone numbers.

Não se aplica

Email Configuration of the CITSmart Support Login Screen

E.g.: [email protected]

Set the CITSmart support email to be displayed on the login screen. Note: The system allows you to add one or more support e-mails.

Não se aplica

Phone Configuration of the CITSmart Support Login Screen

E.g.: +55 (61) 3966-4349

Set the CITSmart support phone number to be displayed on the login screen. Note: The system allows you to add one or more support phone numbers.

Não se aplica

Use Autocomplete in the unit field on the Employee and Unit screens. (Y or N - Default: 'N')

Y or N (Default: N)

Set if the screen object for the Drive field will be an Auto Complete (value = Y) or a checkbox (combobox) (value = N).

Change how the user selects the unit in the Service Request, Problem Registration, and Request for Change screens. This parameter will not reflect the Unit field of the Service Request screen.

Home screen message



Enter a message that will appear on the System Login screen.

When the parameter is not configured, the default message will be displayed on the Login screen.

API Key for use of Google services



Enter the key that registers the consumption of Google services.

Não se aplica

Default calendar ID



Set the default calendar for use in task recovery filters.

Não se aplica

Enter the city of installation of the system:



Enter the name of the city that will appear in the system reports.

Não se aplica

Always keep the system in English?

Y or N (Default: N)

Set if the system language will be in English only.

Não se aplica

URL Powr BI Report



Inform the URL of the Power BI tool for building dynamic reports for ITIL processes. When you enter the URL of the tool, when you access the "Power BI Manager Reports" functionality, the reporting tool will be displayed.

If you do not enter the parameter value, you will not have access to the Power Bi tool.

Allow the registration of an employee with the same name? Values: "Y" for "Yes" and "N" for "No". Default: "N"

Y or N (Default: N)

Define if the registration of an employee will be allowed with a name similar to another employee. When its value is "Y", the system allows the user to register an employee with the same name as another employee already registered, but with a different ID. It also makes the ID field mandatory. When the value "N" is entered, the system does not allow a user with a name similar to another registered user to be registered.

If the value for the parameter is not set, the value "N" will be automatically set by the system.

Maximum file size, in bytes, for upload. Default [1073741824]



Limit the number of Bytes that can be uploaded per file in the system attachment screens.

The size of the file that will be loaded in the attachments screens on service request, problem, change, release, continuity, and BI control panel will be limited.

Disables sending system emails (Values: "Y" or "N" Default: "N"

Y or N (Default: N)

Disables all system email submissions.

Não se aplica

List of file extensions that can not be attached (For more than one extension, separated by semicolons)



List of file extensions that cannot be attached

Não se aplica

Enable Remote Access



URL to open remote access screen

Não se aplica

Category ID Gallery for uploading the images added in the editor (Eg: 1)

E.g.: 1

Set the gallery ID that will be used to upload images added in the editor

Não se aplica

Enable Google Maps API

Y or N

Activate Google Maps API

Não se aplica

Path to Start Logo (Eg: /citsmart/path/logo.png)

E.g.: /citsmart/path/logo.png

It allows the login screen logo to be changed.

Não se aplica

Path to Portal Logo (Eg: /citsmart/path/logo-portal.png)

E.g.: /citsmart/path/logo-portal.png

It allows the Portal logo to be changed.

Não se aplica

Path to the System Logo (Eg: /citsmart/path/logo-system.png)

E.g.: /citsmart/path/logo-sistema.png

It allows the System logo to be changed.

Não se aplica

Make the 'Physical Location' field mandatory in the Y or N Service register (default N)



Make the 'Physical Location' field mandatory in the Service register

Não se aplica

Contact setup for Ombudsman on the login screen



It allows informing the telephone/e-mail of the Ombudsman, information that will appear in the login screen of the system.

Não se aplica

Ombudsman - Default URL for screen logo



It allows informing the link of a logo to the Ombudsman screen.

Não se aplica

Ombudsman - Reporting service ID



It allows informing the code of the denunciation activity of a portfolio used in the opening of an Ombudsman ticket.

Não se aplica

Ombudsman - Complaint Service ID



It allows informing the code of the complaint activity of a portfolio used in the opening of an Ombudsman ticket.

Não se aplica

Ombudsman - suggestion service ID



It allows informing the code of the suggestion activity of a portfolio used in the opening of an Ombudsman ticket.

Não se aplica

Ombudsman - User login for authentication



It allows informing the user requester used in the opening of an Ombudsman ticket.

Não se aplica

Ombudsman - Contact Origin ID



It allows informing the origin code of the call used in the opening of an Ombudsman ticket.

Não se aplica

Enable automatic email authentication via token



It allows you to turn on or off the system's ability to receive token authentication.

Não se aplica

The minimum amount of registries that determines the generation of the report in the background.

E.g.: from 50.000 registries

Set a limit from which reports will be generated in the background.

It causes reports on the Advanced Search screen to be generated in the background and when they are ready, a notification is sent to the user with a download link to the file.

Enable login domain listing

E.g.: citsmart.com\ariadner.borges

It allows to show or hide the list of domains on the login screen for security reasons. If the parameter is enabled, and the user enters a domain, the domain will be changed to type. If the user has typed a domain and changed the listing, the typed domain will also be changed.

Não se aplica

Query Timeout to Webservice DATA_QUERY

"Default:0"

Maximum waiting time for the query response using Webservice DATA_QUERY

The time set in the system is in seconds: 0 to 2.147.483.647 seconds.

Enable Related Request Creation as Copy

Y or N

It allows seeing the "create related request by copy" button on the internal service request screen. This button will open the screen to create a related request by copying the description, requester, attachments, related knowledge, and configuration items from the main service request.

Não se aplica

Default unit ID



Unit ID that will be assigned to the user registered in the profile

Não se aplica

Smart Analytics – URL Schema Gen



Parameter deprecated from version 9.0

Não se aplica

Smart Analytics – external URL



Path to BI Access

Não se aplica

Anuva Assistant – external URL



Path for external access to Anuva

Não se aplica

Use SSO login authentication

Y or N

It allows using Single Sign-On to login to the system

Não se aplica

Machine Learning Configuration



It allows using Machine Learning to open calls. NOTE: This parameter is found in the "CITSmart Parameters" feature

Não se aplica

LDAP - Attribute representing the immediate superior of the user





Não se aplica

User Session Time (In Minutes)

E.g.: 120 minutes

Set expiration time for application sessions

Include in minutes the value you want for the session duration. After that, you need to disconnect and reconnect to the system, so the system will look for the new default for the session expiration time.

Enable Anuva Assistant

Y or N

Whether or not to enable Anuva in CITSmartWorkflow

The parameter reflects directly on the external Smart Chat (Experience Center and Smart Portal) and the internal button in the system header where the button is shown to talk to Anuva.

Receives the number of times the adminstrator wants to monitor the ticket assignment;

Receives the id number of the email template created to notify about the number of assignments a ticket has had on a given task

Receives the id of the group that should receive notification about the amount of attribution a given ticket