How to make Anuva interact with Other Systems
2 min
In order for Anuva to interact with other systems, it is necessary to add a custom ability in the dialog.
The query is made through a Rest API, which must be made available by the system that holds information of interest to the user. Eg.: search for information on the status of a ticket, creation of tickets, generation of bills in the system.
Procedure
- Access the menu “Dialogs” and click on “New”;
- Complete the information of the Interest section;
- In the Ability section, select the type Customized;
- Complete API Section information, including body example and response;
- If necessary, enter the heading;
- In the Answers section, we have two action options:
NOTE:
The integration needs to be homologated by CITSmart, so after setting up this skill, you need to open a ticket for us to do the homologation of the integration.