Making Anuva available on the CITSmart Interface
Anuva is already natively integrated with CITSmart, so it is easy to add it to your environment.
Procedure
- With Administrator access, access the CITSmart parameter screen;
- Change the parameter value “402 Anuva Assistant - External URL” to http://[name-server].anuvaassistant.com
- Change the parameter value “441 Anuva Assistant - Conversation API” to http://[name-server][acronym-language].anuvaassistant.com/webhooks/rest/webhook and click on “Save”
- Change the parameter value “442 Anuva Assistant - Parameters API” to http://[name-server][acronym-language].anuvaassistant.com/conversations/
- Configure parameter 453 "Default Anuva Assistant Fallback Message", with a message that Anuva will answer whenever it has no answer to that question.
- Enable parameter 423 "Enable Anuva Assistant in the internal area of the system", a parameter that allows analysts to iterate with ANUVA
- Enable parameter 450 "Enable Anuva Assistant in the external area of the system", a parameter that allows end-users to iterate with ANUVA.
NOTE:
For the acronym of the languages, use EN (English) and PT (Portuguese-Brazil). If these parameters are not available, upgrade your version of CITSmart.