". The item is registered in a configuration registry in the configuration management system and is maintained throughout its lifecycle by the Configuration Management and service asset.

Learn about the significance of information on configuration items in ITIL and discover the essentiality of registering and managing these items. Gain insights into the crucial role of Configuration Management and service asset in effectively maintaining 

Creating Problem Portfolio

Configuration 

Registering Software Blacklist

Docs - CITSmart 8 - EN

What is CITSmart ?

Introduction to Platform

Release Policy

Release Notes

Comparison of Versions

Version 8.0.0.0

What is New on CITSmart?

Untitled

Navigation and User Interface

Setting System URL

Creating Profile Access

Employee Registration

Home Panel

Initial Settings

Portfolio and Catalog

Service Level

Release 

Demand 

Knowledge 

Change 

Problem 

Event 

Capacity 

Availability 

Continuity 

Financial

Incident and Request

Overview of the Processes 

16 Processes

CITSmart Cloud Architecture

Authentication

Safety Recommendations

Creating Calendar

Language and Region

Data and Import

Data Management

Configuring CITSmart Environment

System Parameters

Customizing Fields 

Configuring E-mail Account

Registering Questionnaire Category

Automation

Log's and Auditing 

Mobile

Introduction to Platform Administration

Reviewing Comments in Knowledge Portal

Knowledge Portal

Experience Center

Service Portals

Smart Portal

Add-Ons

Automation and Operation

Communication and Notification

Contract Management

Mobile and Field Service

Project Management

Reports

Smart Analytics

Social Network

Surveys and Feedback

Aditional Features

Configuration

Presentation