Release Notes

41 min

Version 8.0.7.5 (2020/21/05)

Welcome to CITSmart Version 8.0.7.5. This version presents the following improvements:

Number	Type	Functionality	Description
4467	Fix	Release Management	In the Release register, the list of associated "Changes" is duplicated each time the action is repeated.
4503	Fix	LDAP Synchronization	A filter "Altered Records" was added with the information "Only records not synchronized", where only records that have been altered will be updated.

Version 8.0.7.4 (2020/21/05)

Welcome to CITSmart Version 8.0.7.4. This version presents the following improvements:

Number	Type	Functionality	Description
4473	Fix	Simple	A correction was made in Simple, referring to the recording when changing a Date.

Version 8.0.7.3 (2020/21/05)

Welcome to CITSmart Version 8.0.7.3. This version presents the following improvements:

Number	Type	Functionality	Description
4330	Fix	Chat	Deactivation of the chat button in the list of my tickets in the Smart Portal when the option of “Available via chat” of the current service is equal to “NO”.

Version 8.0.6 (2020/03/04)

Welcome to CITSmart Version 8.0.6. This version presents the following improvements:

Number	Type	Functionality	Description
5547	Improvement	CMDB	Allow discovery of a Configuration Item that does not have an Inventory Agent
5555	Improvement	Omnichannel	WhatsApp Integration with Smartchat
5594	Improvement	Change Management	Add CIs and Services journey conflicts view in RDM's
5928	Improvement	Project Management	Adjustment in the estimated time project field
5930	Fix	Change Management	When a change is closed the application is showing the unconfigured actions
6215	Fix	Ticket Management	[ITSM 2558] Parameter 69 discontinuation
6292	Improvement	Knowledge Management	Adjusting the Knowledge Base Report
6390	Improvement	Smart Report	[ITSM 2892] Update of libraries to enable the use of the Select2 component in Smart Report
6400	Improvement	CMDB	Link CMDB Map View on Change
6436	Fix	Change Management	Error in Request for Change when generating an "Execution Record Report"
6439	Fix	System	When clearing parameters of type number the value is not being persisted in the DB
6609	Improvement	Omnichannel	Upload de arquivos no ticket via no SmartChat para Anuva Upload of files in the ticket via SmartChat for Anuva
6612	Improvement	Omnichannel	Carousel menu presentation in Smartchat for Anuva
6614	Improvement	WebServices	Validation of CITSmart Web services Implemented for the Virtual Assistant
6622	Improvement	CMDB	Paging CI listing on CMDB home screen
6649	Fix	Change Management	Translation error on the Risk and Impact Analysis screen in Request for Change
6660	Improvement	Ticket Management	Include "Cause" and "Solution" fields in the sub-request (from the external and internal menu)
6662	Improvement	Omnichannel	Direct Message Communication with CITSmart
6668	Fix	Project Management	Project Screen: when creating a project (of the Change Management) in the Change field the popup is not showing the data correctly
6738	Fix	CMDB	Removal of Agent Capture field. NET in the Inventory Connections register
6742	Fix	Ticket Management	Error when changing the SLA of a Ticket
6743	Fix	Ticket Management	Adjust the view of canceled tickets via token in the ticket screen filter
6744	Improvement	CMDB	Allow open editing when clicking on the details field in the CI Drawing Map
6787	Fix	E-mail Template	Error when displaying paginated email templates
6825	Fix	Ticket Management	Adjusting sub-ticket labels in Spanish
6866	Fix	Change Management	Adjust Popup Label when adding a Service in a Change request - Languages Portuguese and Spanish
6878	Fix	Ticket Management	When viewing a canceled ticket performing a search through the filter, the application triggers an error message
6891	Fix	CMDB	When placing the TimeZone in a CI/Group it is not saving
6897	Improvement	Webservice	Consumption WebService validation in the knowledge base
6953	Improvement	Change Management	Hide Service and CI icons in the Change register
6956	Fix	System	Error when attaching a file with incorrect path parameter 44
6957	Fix	System	Fix in the date component crash
6966	Fix	Ticket Management	Closed ticket filter on the ticket screen is not showing the current created and closed ticket
6970	Fix	Ticket Management	No Kanban não está apresentando os ícones de Anexos, Item de Configuração, sub-tickets, Tickets relacionado In the Kanban screen, the icons of Attachments, Configuration Item, sub-tickets, and Tickets related are not being shown.
7043	Fix	Smart Portal	In the request history on Smart Portal, the information of the comment is misaligned and without identifying who replied to a comment
7046	Fix	Users Administration	Error in the login when entering the user created by Profile
7053	Fix	Knowledge Management	Archived Knowledge, changes your status when saving
7057	Fix	Knowledge Management	An error message is sent to the user when "Submit for Approval" with Stakeholders to receive all notifications. An error message is sent to the user when "Submit for Approval" with Stakeholders to receive all notifications
7059	Fix	CMDB	Adjustment in the presentation of information about CMDB export

Released package(s) in this version:

CITSmart Enterprise 8.0.6

CITSmart Neuro 1.3.4.0

Update guidelines:

It will be necessary to activate the execution of the batch processing “Process Working Hours Calendar”, after the update to benefit from the improvement “5594 - Add view of CIs and Services journey conflicts in RDM's”
It is also necessary to update Neuro to 1.3.4 to maintain compatibility with version 8.0.6

Version 8.0.5.4 (2020/02/28)

Welcome to CITSmart Version 8.0.5.4. This version presents the following improvements:

Fix	Fix/Improvement/New	Functionality	Description
Ticket 3599	Fix	Ticket Management	When reopening a Ticket via Smart Portal you can add a note on it.
Ticket 3551	Improvement	Ticket Management/Workflow	An e-mail key was created to send the date and time of the last execution in the flow.

Version 8.0.5.3 (2020/02/27)

Welcome to CITSmart Version 8.0.5.3. This version has the following improvements:

Fix	Fix/Improvement/New	Functionality	Description
Ticket 3666	Fix	Ticket Management	Fix made when clicking on the Chat icon through the My Tickets widget, in the Experience Center.
Ticket 3581	Improvement	WebService	Updated to create an instance via WebService in a Ticket.
Ticket 3604	Fix	Event Management	Fix performed in the Generic Manager Zabixx/Nagios to enable the automatic correction option.

Version 8.0.5.2 (2020/02/18)

Welcome to CITSmart Version 8.0.5.2. This release has the following improvements:

Improvement	Fix/Improvement/New	Functionality	Description
Ticket 3505	Fix	Tickets	Correction of flow elements
Ticket 3350	Improvement	Tickets	Performance optimization in the screens of the ticket, user, and user group.
Ticket 3505	Fix	Neuro	Correction of Neuro components

Other released products:

Neuro: 1.3.3.3

Version 8.0.5.1 (2020/02/10)

Welcome to CITSmart Version 8.0.5.1. This release has the following improvements:

Improvement	Functionality	Description
3256	Smart Portal	Correction of Parameter 293 to validate group permissions on the Smart Portal search.
3310	SLA	Adjustment of system behavior when changing SLA on suspension and reactivation of Tickets.
3347	Ticket Management	Adjustment made in the table facto_solicitacaoservico when a ticket is closed via Webservice.
6739	WorksPlace	Adjust in the Worksplace Widget to display information correctly.
6247	Ticket Management	Adjustments made in the ticket approvals.

Version 8.0.5.0 (2020/01/27)

Welcome to CITSmart Version 8.0.5.0. This release has the following improvements:

Improvement	Functionality	Description
5485	Change Management	[ITSM 1504] Sending a change approval email to everyone in the approval group
6242	Knowledge Management	Improvement that allows adding new permissions on the knowledge folders to be used to define the action of the document in 'Knowledge base'
6243	Knowledge Management	Improvement to add actions (state) to contemplate the phases of the knowledge process
6244	Knowledge Management	Add knowledge article comments
6245	Knowledge Management	Add history to knowledge document
6246	Knowledge Management	Improvement that allows configuring notifications to be received regarding knowledge
6287	Knowledge Management	The Knowledge Folder is allowing you to link interested parties with the Notification options and/or Notify the Author option
6387	Knowledge Management	Adjusted e-mail sending behavior for all Group users informed to interested parties
6075	Experience Centers	A global report and dashboard filter widget has been created
6396	CMDB	Improvement to create a Relationship Type screen
6397	CMDB	Improvement to create a Relationship link screen in CMDB
6399	CMDB	Creation of the CMDB Map to allow graphical visualization of the entire managed environment.
6386	Knowledge Management	Improvement to add new action of 'Delete' in the knowledge folder

Version 8.0.5.0. has the following fixes

Fix	Functionality	Description
1920	CMDB	Corrective performed when informing start date greater than end date in the "Financial" tab of the CMDB.
6391	General registration	Correction of the popup label "Service Level Agreement Registration (General)", when the system language is in English
6416	Problem/Release/Change Ticket Management	Correction of failure when creating a problem/release/change/ticket, when the customer used parameter 104
6419	Omnichannel	Fixed message presented with error to the user when the user was registering Omnichannel - Facebook-Messenger interaction
6433	Change management	Adjustment of the Change type label to the correct term
6515	Omnichannel	Fixed error when registering an Omnichannel Facebook-Messenger Interaction Channel in Oracle DB
6517	Knowledge Management	Fixed "Error" showing "Edit" a "Knowledge" when it was created with a situation other than published
6536	Omnichannel	Error that was occurring via chat conversation between requester and attendant of a ticket created via Omnichannel Facebook-Messenger
6221	System General	[ITSM 2544] A correction was made in the treatment of the logs, where a request was constantly being submitted to the bank where it was shown in the log.
6247	Ticket Management	A correction was made to the problem that occurred when approving a ticket
6312	E-mail Models	E-mail templates with PostgreSQL knowledge actions were implemented (these e-mails are only loaded on installation)
6355	Knowledge base	Within a Knowledge folder in the "Access Profiles" the Action of Archiving has changed the label to Archive/Unarchive
6358	Knowledge Management	Correction in the language of the status of situations in the knowledge history.
6381	Ticket Management	A correction was made to block the change of service portfolio at the time of execution of a ticket (It will only be allowed when reclassifying)
6392	Knowledge Management	Corrective layout of the page that broke when clicking on new knowledge was performed
6407	Release Management	A correction was made to limit the number of characters in the "description" field of a release portfolio
6371	Knowledge Management	Adjustment in the display of Messages from interested parties
6410	Change Management	Error presented to the user when the user clicked the Next button in a Change Portfolio
6411	Ticket Management	Corrective performed in the mandatory fields when creating a ticket, they were not considering the page settings
6412	Ticket Management	Fixed ticket screen so that the situation is in accordance with parameters 182 and 192
6417	Knowledge Management	Fixed when the user has permission in the knowledge folder by access profile to perform the action of Publish and Restore a knowledge

!!! info "NOTE" Knowledge Base improvements have not been implemented in an Oracle database.

Version 8.0.4.5 (2020/01/14)

Welcome to CITSmart Version 8.0.4.5. This release has the following fixes:

Fix	Functionality	Description
3074	Web Service	Adjustments in the automatic closure of tickets via WebService.

Version 8.0.4.4 (2019/12/19)

Welcome to CITSmart Version 8.0.4.4. This release has the following fixes:

Fix	Functionality	Description
ITSM 2652	Knowledge Base Maintenance Report	Fix in the knowledge base maintenance report where information was duplicated.

Version 8.0.4.3 (2019/12/18)

Welcome to CITSmart Version 8.0.4.3. This release has the following fixes:

Fix	Functionality	Description
[ITSM 2854]	Registering Quiz	Fix when registering a quiz, where the system was creating quizzes at the time it changed.
[ITSM-2995]	WEBSERVICES	Fix when closing a ticket via webservice. The ticket was leaving the Solution/Response field blank, and with no responsible.
[ITSM-2960]	Ticket Management	A corrective fix was implemented where when executing a ticket, the service and activity corresponding to it was not being presented. What was being presented was the portfolio selection stage.

Version 8.0.4.2 (2019/12/12)

Welcome to CITSmart Version 8.0.4.2. This release has the following fixes:

Fix	Functionality	Description
6058	Ticket Management	RIt was performed some spelling fixes. The name in the popup header that is currently displaying "Request". Change this name to "Ticket".
6277	Ticket Management	Fix when sending an attached text document to open the ticket via email, it was placing this attachment description in the ticket description.
6334	Ticket Management	Fix in the application when parameter 446 was enabled, and when closing the ticket and it had an attachment, the closure email is not sent with that attachment.

Version 8.0.4.0 (2019/11/30)

Welcome to CITSmart Version 8.0.4.0. This release has the following fixes and improvements:

Improvement	Functionality	Description
5959	Anuva	Implemented message sending functionality to Anuva
3902	CITSmart Installation	Fix in the internationalization of loads on a zero basis, the initial loads of the screen 'Cause' and 'Solution' should be with the language selected in the installation.

Fix	Functionality	Description
6241	SmartChat	It was made corrections when trying to open a ticket via chat.
6258	SmartChat	Performed corrective as it was not displaying the attendant name in the conversation window even when the attendant captured the ticket
6213	Portfolio and Catalog Management	Fixed loading support service on service map
5947	Email Template	Adjusting in the languages of the email templates, the initial screen loads should appear with the language selected at installation. If it is in English, then no matter which language is selected in the application the screen data will be in English
5970	Neuro	Fixed in Neuro form session on ticket screen.
6069	Neuro/Flow	Fixed the function Edit field in a Flow and Neuro
5939	Notifications	Fixed the number of Notifications seen
6261	Approval Service via Token	Fixed bugs in the Approval via Token
6141	SLA	Made adjustments to the Time of attendance of SLA of services
5969	Ticket	Adjusted Ticket Search with values in single quotes
6262	Ticket	Fixed Bugs in Sub-Ticket Creation
6068	Web Service Operation	Fixed Web Service updateStatus to call the finish method () when the status is CLOSED.

OBS: 5947 Initially only for Postgres bank.

KNOWN ERRORS

List of known errors:

1. 6272 - Failure when attempting to execute a ticket with canceled status.

2. 6273 - Search field of the Change screen incorrectly displays the name of the responsible for current task.

3. 6274 - Tickets with a status of "Canceled" in the floating menu show incorrect actions by the status of the ticket.

4. 6275 - (5544) - Facebook-Messenger error when closing or canceling a ticket created via Facebook Messenger. It still shows the chat icon in the list of "Tickets in progress" and does not open another ticket for this same Messenger requester.

Package(s) released in this version:

CITSmart Enterprise 8.0.4.0

CITSmart Neuro 1.3.3.0

CITSmart Inventory 2.0.0.4

The packages can be downloaded on the partner portal (my.citsmart), by accessing the "Downloads" menu.

Version 8.0.3.0 (2019/11/01)

Welcome to CITSmart Version 8.0.3.0. This release has the following fixes and improvements:

Item	Description
4776	"Category" field now has just one line in the xls report
4815	The Problem Registration allows to complete all fields (without autocomplete).
4841	Error on the change screen message displaying generic message while criticizing required field
5095	Error in the Release search
5304	Creation of Change from a Problem
5305	The tool should allow automatic association or definition of the appropriate SLA based on predefined methods.
5309	Should allow management of multiple chained changes
5326	Removal of Change Template functionality
5373	Create native webservices in CITSMART WORKFLOW
5544	Facebook Messenger Integration with Smartchat
5557	Implementing knowledge portfolio
5592	Adding the title, description, non-implementation effect, advisory committee and 'planning' and 'reversal plan' tabs in the Change Model
5678	Limit field to 200 characters
5769	Flow execution correction.
5861	Access denied fix.
5863	Implementation of adding employee-repository.js
5882	[Tickets] Error trying to view a closed ticket in some situations
5890	[4785] Notifying requested attendant when messaging between attendants
5910	Correction in internationalized key
5919	When new message arrives all minimized chats are being notified
5920	Doesn't load correct Neuro form when portfolio configuration changes. Correction in the monitoring template
5925	Error in the correction on Request for Change screen
5926	Entering alert message by clicking on create change option
5958	Fixed error in SLA not being able to link to a Service in the portfolio - "Error running the location...."
5959	Create possibility to send messages to anuva
5962	Twitter integration fixes
5969	Error trying to create ticket when falback message contains quotation marks "".
5981	Allowing to register service requests without locale.
5982	[2466] - Error Inactivating a linked quiz with link to the ref. to the popup presentation
5983	Remove access to new omnichannel configuration functionality from the system main menu
6042	Remove access to new Knowledge Portfolio functionality from system main menu [Simple 5557]
6049	Required group field in release delegation
6051	Automatic Change Actions registration screen error
6053	Failed to start a chat conversation, it is not being able to perform message exchange, that is, messages are not being delivered!
6054	Adding the "Import discontinued template data" option
6071	Changing impact and urgency columns to accept 2 characters as per bank structure for priority matrix

Version 8.0.2.0 (2019/10/07)

Welcome to CITSmart Version 8.0.2.0. This release has the following fixes and improvements:

Item	Description
4785	Improvement in the communication Attendant x Attendant in Smart Chat.
4609	[MY-452] Add filter and Unit column in the Tickets panel.
4610	[MY-201] When registering new User, send Login and Password by email.
4608	Allows to filter the attendance queue by Ticket Status.
4621	[My 259] - Allows the linkage of child Configuration Item Group in Remote Access.
4602	Create dynamic flow components.
4616	Unify Widgets from "My Approvals and My Requests" in "My Tickets".
5408	Integration of "Widget of Service" with "Knowledge" in the Experience Center.
5409	End user ticket screen in the Experience Center.
5492	Configuration area of the "My Tickets Widget".
5569	[ITSM 1652] – Failure in the Simple of Problem, Change and Release. When creating a Workspace, the Sprints overwrite themselves.
5487	[Ticket] - Ticket is being duplicated when reopening request in closed ticket filter view.
5362	[Ticket] - Ticket history presenting unconfigured comment.
5493	[Change] - Text translation corrections in the Change process.
5469	[Ticket] - Error clicking print on a closed ticket using the new closed filter.
5495	[Ticket] - Failed to remove attachment when creating ticket from the Experiment Center screen.
5494	[Email] - Investigação sobre chaves internacionalizadas de modelo de e-mail.
2613	[Trend Analysis] - Adjust the screen of Problem creation.
2612	[System] - Adjust the Impact and Urgency fields according to parameter 104.
5272	[System] - Create API/Backend security rules for the database command execution screen.
1273	[CMDB] - Allows to remove default groups.
4309	[Ticket] - Ticket with Neuro form exceeds the default screen size when viewing flow Variables.
3423	[Problem] - System is allowing to save known error without reporting any folders in problem portfolio.
2125	[Ticket] - Prevent service Request from being closed and dated null.
4847	[Ticket] - Error in the search behavior of subrequest.
4848	[Ticket] - Check subrequest closed without closing group.
5221	[Email] - Incorrect behavior when viewing available email template options when a system update occurs.
4980	[Ticket] - Remove search and blank from comments section of ticket attendant screen when no information is displayed.
4559	[Ticket] - Problem regarding to the Requestor CI and Related CI in a Ticket.
4933	[CMDB - Inventory Status] - Reset link options in IP and 'Inventory Now'.
2850	[Change] - Verify that the Roles and Responsibilities option for Change is displaying duplicate information for this option.
4354	[Ticket] - Field of Date (Post Hours) from Comment accepts alphanumeric characters.
1654	[Group] - Correct Group screen - duplicated flow.
5511	[Experience Center] - Verify that in the experience center, when we create 'My Approvals' widget, the tickets are not listing.
5522	[Ticket] - When the description has an image, the image exceeds the margin in the description field in the satisfaction survey mode in the Ticket Widget in EC.
4845	[Ticket] - Parameter 448 doesn't reflect the subrequest creation text editor.
1528	[Knowledge] - Comment moderation, if comment is rejected, remove comment from comment count.
5223	[Ticket] - Verify tha the system doesn't return Activity and Type in history after reclassifying a ticket.
2580	[Image Gallery] - The Knowledge Base Image Gallery no longer has URL when clicking on an image.
4764	[Knowledge] - The Knowledge Portal view exceeds page layout.
4874	[Ticket] – [Show reason to approve and reject on the occurrence] Change how the reason for approval or rejection on the occurrence is displayed.
5878	[ITSM 2002] - Error in EC links doesn't record settings from within another EC.
5763	[ITSM 1829] - Error in Neuro.
5781	[ITSM1846] - Verify that when delegating a ticket the occurrence of the advanced search history is coming unconfigured.
5568	[ITSM 1313] - Edge Browser doesn't save to the "Description" field in a Ticket.
5883	[ITSM 1971] - Check null pointer on ticket screen when parameter 231 is active.

!!! info "" In version 8.0.2.0, the parameter 299 - Ticket - Enable message exchange has been retired because the messaging functionality has been replaced by the Chat. The histories are kept in the occurrence histories.

!!! info "" In version 8.0.2.0 in the ticket list we insert the possibility of appearing the field "Description". In order to view this field, the user must follow the procedures:

1.	Clean cookies;

2.	Delete records from serviceRequestColumnsProfile table

3.	Restart the system after developing step 2.

Chat communication in this version is most effective when done in the same browser, if a requester and an attendant are in different browsers, there may be a long delay in message exchange.

For a better experience of the CITSmart version 8.0.2.0, we advise that the “my requests” and “my approvals” widgets to be replaced by the “my tickets” widget in the customers Experience Centers.

Version 8.0.1.7 (2019/09/13)

Welcome to CITSmart Version 8.0.1.7. This release has the following fixes:

Item	Description
5569	[ITSM 1652] – Failure in the Simple of Problem, Change and Release when creating a Workspace, the sprints overwrite themselves.

Version 8.0.1.6 (2019/09/11)

Welcome to CITSmart Version 8.0.1.6. This release has the following fixes:

Item	Description
5288	Safety – Do not make system users password visible
5272	Safety – Do not allow access to the Script screen without logging in to the application

Version 8.0.1.5 (2019/09/02)

Welcome to CITSmart Version 8.0.1.5. This release has the following fixes:

Item	Description
5407	Simple – Functionality did not allow downloading attachments from Simple cards

Version 8.0.1.4 (2019/08/20)

Welcome to CITSmart Version 8.0.1.4. This release has the following fixes:

Item	Description
5067	Knowledge Base - [My 1009] - Check attachment exchange in knowledge draft.
4418	Ticket Management - The Ticket List search filter Status field is not searching as requested.
5066	Knowledge Base - Nullpointer when versioning new knowledge containing attachment.
5000	Okta Integration - Create/Update user data during SAML authentication.
5146	Ticket Management - Check Null Pointer error when wending email of occurrence.
5078	Smart Portal - [My 1279] - System does not validate mandatory questionnaire field
5068	Smart Portal - [My 1190] - Check error while viewing reclassified ticket history
3904	Problem Management - Verify that no PDF could be generated from the problem form accessed
5042	Chat - When you open the Chat and then minimize it, the scroll bar no longer works.
5108	Problem Management - Error registering problem
5076	CMDB - Inappropriate behavior in changing the characteristics of a CI.
4866	Reports- Internationalization for date presented in ACC report.
4178	Ticket Management - Kanban per attendant does not open the interface.
4839	Chat - Fix integration of the SmartChat with the Knowledge Base and Portfolio.
5061	Snow - Verify that integration with Snow does not return inventory data.
5044	Chat – Chat error when you try to talk to with an attendant.
4385	Ticket Management - [My 389] - Security failure in attached files.
5073	Knowledge Base - Error downloading attachment from public and external knowledge.
1504	Knowledge Base Report - Knowledge Base Maintenance Report showing layout errors in both .XLS and .PDF.
4787	Ticket Management - Check email template keys that return no information.
3881	Knowledge Base - Unhandled error when trying to insert Knowledge Base containing content longer than 20.000 characters.
4514	Ticket Management - Verify that the application is not validating the requirement of time of attendance overdue.
4978	Experience Center - Failure in the widget “My Request”.
4786	Ticket Management - Error sending occurrences, the system sends copy to the outbox.
4740	Ticket Management - [My 810] - Translation failure in the satisfaction survey options when it opens in private browser.
4599	Installation - Script errors when uploading CITSmart on zero basis.
5001	Problem Management - [My 1168] - Verify that attachments cannot be viewed on the problem preview screen.
3192	Continuity Management - Access permission error when user has permission.
4825	Neuro - Unable to change parameters in Oracle database.
3612	Ticket Management - Remove 'Deadline' information when SLA is 'TO COMBINE' at the time of execution.
4966	Smart Decision - [My 1120] - Check for inappropriate behavior when linking 2 Smart Decision specific widgets.
4934	Problem Management - Failed to return proactive problem conclusion registration
4542	Experience Center - [My 560] - My Request widget breaking description layout
5002	Ticket Management - [My 1166] - Verify that CITSmart is not displaying attachments on the ticket screen.
4482	Ticket Management - Ticket Description "Breaking" modal when presented via "View" option triggered from floating menu.
2107	Problem Management - Verify that when the root cause response and workaround is large, and the application brings the whole misconfigured popup on the TICKET screen in the 'Workaround' option
5289	[ITSM 1384] - System flow does not return link of events.
5290	Failure when creating a ticket through the portal for a non-approval service and when parameter 65 is not entered.

Note:

In version 8.0.1.4 the “Description” field of the service request attendance screen will be blocked after the creation of a ticket.

Version 8.0.1.3 (2019/07/31)

Welcome to CITSmart Version 8.0.1.3. This release has the following fixes and improvements:

Item	Description
4763	Correction in the language displayed in the Knowledge Portal.
3720	Correction in the webservice of updateStatus.
4541	Correction in the SSO Integration ITSM.
4522	Creation of the option to remain in attendance screen after registering the ticket.
3869	Check if it is possible to link "change" duplicated.
4598	Correction in the comment search for SQLServer in the ticket screen.
1355	Correction in the use of "anchors" in the knowledge base.
4754	Correction when saving images in the Knowledge Base.
4748	Correction in the internationalization of reports.
4742	Correction in the installation of flow designs.
3637	[ITSM 9752] - System does not load graphics in Availability Management.
4729	[MY-804] - Failed to access Simple on Mobile CITSmart Experience application.
4836	Error in expressions when importing flow.
4674	Check Simple checklist that does not count the complete one.
4585	[Access Profile - Oracle] [Clean Base]: Error clicking save button in the Access Profile registration.
4523	Parametrize the redirect page after saving a Ticket in the Experience Center.
4756	Correction in redirect behavior of the knowledge creation screen.
4035	Internationalization Error - Ticket screen is being translated into French.
4422	[ITSM 461] - When opening a tab containing an attachment in a ticket registration, the system attaches the file to another ticket.
4136	Unhandled error when trying to create ticket.
2358	Error saving in Original version a flow that we have renamed.
3696	[Smart Portal] - Verify that the application is changing the language when switching service display.
3672	The "Clear" button is not working in the Report of USTs Use in the Contract Management functionality.
4287	[ITSM 347] - Translation error in English reports.
4526	[My 481] - Check HTTPS connection failure on port 443.
4728	Label change from format “Nº” to “NO”.
4540	[My 577] - Translation error in group registration screen.
4600	Error inserting an attachment and then removing it from the Change Management screen (attachment field disappears).
2845	Notifications that appear in duplicate.
4771	The attendance is failing when accessing the ticket screen via Smart Chat and advancing the flow competed.
4317	[Chat] - Verify that messages cannot be exchanged between attendants.
4543	[Chat - Ticket] - Check the possibility to open the Ticket execution screen via chatbox.
4315	Check the possibility of removing the information "How can I help you" from chat when the service has already started.
4572	When moving an item from one Sprint to another in Simple, it is moved to an archived list.
4533	[Chat] - Problems interacting with Anuva.
4535	[Chat] - Change the label "Request" to "Ticket" that appears inside the chat.
4532	Change phrases displayed in chat popup.
4587	Error in Simple when registering a new Sprint - with users.
3868	Check layout break with "problem" with long title.
4595	[Portfolio]: Error trying to save a new service registration.
4529	[Time of Attendance]: "Customer" time not showing correct SLA value.
852	Do not display on the parameter screen items that are already displayed on configuration screens.
4536	“Anuva” widget change in the Experience Center configuration.
3660	In the user registration, when searching the contributor by the Brazilian ID CPF - with the correct masks containing points and hyphen - no result is displayed.
4570	Error accessing ticket screen on an installation basis.
4546	[Chat]: Replace message icon hint inside ticket screen.
4117	Adjust the label "SmartDecisions" in Access and Permission to "Smart Decisions".
3178	Verify that the "Drive" popup within the "Time of Attendance" screen is opening with incorrect pattern.

Note:

In version 8.0.1.3 the parameter “452 - Continue in the Ticket screen after saving?” was created. This parameter, when enabled, checks the user's permission to execute a ticket and allows the screen to remain..

In version 8.0.1.3 the parameter “451 - Redirect page after saving the ticket in the Experience Center” was created, which allows informing the page that the user wants to return when an action in the Experience Center occurs.

Version 8.0.1.2 (2019/07/20)

Welcome to the CITSmart Version 8.0.1.2. This version presents the following fixes.

Problem	Description
4730	Error creating a ticket through Smart Portal when it has no Neuro or Questionnaire
4537	Error in the LDAP synchronization
4733	Slowness in Smart Portal when there is knowledge related

From version 8.0.1.2 it was inserted the parameter “454 - Display the smart portal knowledge tab only when there is content” this parameter controls the display of the Knowledge Tab in Smart Portal only when there is knowledge linked to the Activity, if it does not exist, the system does not display the tab.

Version 8.0.1.1 (2019/07/15)

Welcome to the CITSmart Version 8.0.1.1. This release contains the following fixes.

Problem	Description
4425	[My 218] - Error saving request with questionnaire that has validator in the flow.
4426	[My 222] - When validating the registration of a questionnaire, the fields of the type radio or combo are not saving the options.
4604	[My 710] - Error in external knowledge requesting login and password.
4552	[My 589] - When you access the user registration screen and select a user and click on save and refresh the page, you get automatically logged with the user you have selected.
4650	[My 686] - When you make approvals of tickets via token by e-mail, you are directed to a CITSmart page in the EDGE/MOZILA/CHROME browser, where the information is appearing in English even with the parametrization in Portuguese.
4168	[My 001] - Error while viewing a ticket by advanced search.
4596	[My 705] - Verifying error in deadline calculation for tickets.

Version 8.0.1.0 (2019/06/28)

Welcome to CITSmart Version 8.0.1.0. This Version presents the following improvements:

Improvement	Description
3717	Optimization in Chat, ANUVA and Message Exchange – The entire messaging system has been integrated into Chat, so channels such as Messaging from this version, promote a more iterative dialogue between the requester and the attendant.
3467	Improvement in ticket attendance interface - 1. From this version, the users can dimension the service interface visually in a way that best meets them. 2. The interface became larger giving visibility to the ticket information, and the menus are in a tab that becomes visible only when the attendant needs other resources. 3. The comments have gained their own session where Content Search, Editing, Deletion and Response between attendant and requester and between attendants is allowed. Therefore, the function of public and private conversations was maintained.
3127	Experience Center - Widget of Simple. The resources of this important management tool from this version will be available in the Experience Center, facilitating the work of the teams that treat their activities through it.
1516	We included the possibility to filter by Estimation period of a Workspace and Sprint.
2126	User Profile Improvement: We have included the possibility for the user to edit the following information: Unit, extension, email and telephone.
3491	In the notifications of a ticket, we include the possibility of having an audible alarm that alerts the attendant of the arrival of a new ticket to the service queue.
3875	The option to reclassify is now parameterized through group registration, so the functionality contained in the ticket may or may not be available according to group permission.
4211	On the ticket screen, the email field received an auto complete to make it easier to search for user emails.
2584	Simple - The sprint administrator can assign a specific user the manager accesses of a Sprint.
2134	Simple - Restriction to edit the Administrator access profile.
837	Simple – Presentation of the quantity of tasks by list in the Sprint
1265	Parameter to enable/disable sending attachments in email notifications
3718	Ticket – Filtering option increment by Date of last Update in the search items.
2588	Simple – Search by part of workspaces, sprints and tasks titles.
2711	Presentation of unread notifications in the foreground.
474	Contract Registration - Allow multiple selection of Units.
2585	Simple - Option to order Workspace and Sprint.
3462	Integration of CITSmart with OKTA
1498	Simple - Presentation of the task number in editing an activity.
3070	Simple – Filter by name of employees and name of TAG.
3911	Smart Portal - After ticket registration, direct the user to "My Requests".
2615	Simple – Search for unselected items.

Version 8.0.0.10 (2019/06/07)

Welcome to CITSmart Version 8.0.0.10. This release features some emergency fixes.

Problem	Description
3097	Error attempting to link an attachment in Sub-request
3607	Correction in notification view
3900	Correction in ticket delegation
3914	System allows to register same login for different users
4028	Correction in the presentation of the responsible person in the registration of an occurrence
4148	Improvement in the queries of the ticket listing

Version 8.0.0.9 (2019/05/31)

Welcome to CITSmart Version 8.0.0.9 This Version 8.0.presents some emergency corrections.

Problem	Description
3670	Validation of the email field on the User Profile screen
3702	Correction in Neuro Scripts
3793	SQL optimization in the request list to reduce response time
3879	Kanbam correction per attendant to view the task information
3895	Problems running CMDB cron
3897	System forwarding password reset to inactive user
3915	Optimizing SQL list of requests
4038	Correction of image upload in portfolio presentation

Version 8.0.0.7 (2019/05/17)

With performance optimizations, usability improvements, adjustments and bug fixes.

Code	Ticket Description	type
3005	Analyze and improve system menu class	Improvement
3004	Analysis and improvement in I18N class	Improvement
2869	Analysis and correction of open streams	Corrective
3466	Internationalization problems	Corrective
3701	[ITSM 9819] - In Release Mgmt., system loading another user as responsible	Corrective
3155	Change Labels Names and Set Neuro Menus	Improvement
2389	GRP architecture settings	Corrective
3884	[ITSM 9845] - Failure to load attachments in unstable and slow environment	Corrective
3707	Datepicker is not functional when you try to select the date in the Problem report. The same allows to fill, however, does not allow to select specific date.	Corrective
3264	[ITSM-9480] - Verify that the system does not respond to the email component drawn in the flow	Corrective
3790	[ITSM 9816] - Changing the dynamic context of the missing CITSmart screens # 3698	Corrective
3870	Check error message when clicking on "questionnaire"	Corrective
3698	[ITSM 9816] - Some CITSmart URL are not respecting the jboss-web.xml configuration. That is, when the context is changed from "citsmart" to "anac", or something like that. Screens such as Neuro form and flow maintenance crash. # 3790	Corrective
3877	Check system behavior when trying to access the application with consultant on a zeroed basis	Corrective
3214	[ITSM-9609] - Error appending a file with a numeral character	Corrective
3471	Only display tabs if there is content	Improvement
3791	[ITSM 9793] - Verify that when we try to change form data for a request, clicking "Save" will not save this information.	Corrective
3664	[ITSM 9793] - Verify that when trying to reclassify a request by exchanging activity, the application is not loading the Neuro form of that activity.	Corrective
2870	[Neuro] Internationalization load optimization	Corrective
3616	Check problem of slowness to REGISTER A CHANGE with a large number of attachments (extensive attachments).	Corrective
3649	Some flow components are not displayed in Chrome browser	Corrective
3610	When accessing a particular screen via the link, the menu list is not loaded	Corrective
3661	Improved SQL Client Structured Queries.	Corrective
3678	Create form of greater control of requests of web services	Improvement
3499	Quick access items are not following Access Profile	Corrective
3590	[ITSM 9708] - Knowledge base with profile per group does not appear for link in Portfolio	Corrective
3500	Standardize icons and add hints	Improvement
1557	Verify that it is not possible to select a change template in the template screen	Corrective
3689	Verify that it is not being able to access the Simple	Corrective
3517	Internationalization settings in CITSmart Workflow	Corrective
3611	After installation of the system, it is not possible to access the toolbar Header	Corrective
3668	The Quick Access applications are not being displayed on the old screens	Corrective
3624	[ITSM 9623] - When reclassifying a ticket, it presents the following message: Key must not be null or empty.	Corrective
3623	Removing attachments when forwarding flow after a request is created.	Corrective
3496	Check pattern to register related CI in CMDB	Corrective
3494	Verify that when the user clicks on 'View Relationship Map', the application displays error message.	Corrective
3187	Critical message (in pop-up) and "Start Date" field mandatory in the Contract Evaluation Period, presented with a misspelling.	Corrective
3241	Verify that the 'Outbox E-mail' field information is multiplying each time you save a contract.	Corrective
3621	Unable to remove attachments from the Release	Corrective
3669	It is not being able to create a ticket through the portal when the activity is configured to not display the description field	Corrective
3607	[ITSM-9097] - Handle saving of Neuro form data in Reclassification	Corrective
3512	Slow loading a Change/Release/Problem with attachments	Corrective
3506	Neuro does not automatically install in the migration from ITSM version 7 to 8	Corrective
3605	[ITSM 9722] - Translation Error in Report	Corrective
3602	[ITSM 9773, 9824] Verify that it is not possible to publish or version a knowledge	Corrective
1602	Add counter in attachment icon, message and exchange the place of icons	Corrective
3501	Display float button	Corrective
3609	It is not possible to remove attachments from the Change planning tab	Corrective
3589	Error saving attachments. System did not save some attachments due to competition problem	Corrective
3479	Error logging into system	Corrective
3596	System is not displaying iframe. Spring boot: X-Frame-Options set to deny	Corrective
3463	Change the "Start" label in breadcrumb to "Portal"	Improvement
3559	Corrective in the latest version of Simple	Corrective
3378	The initialize function is not returning.	Corrective
3447	No advanced session message is displayed on the advanced search screen	Corrective
3473	Add autocomplete in the "Contact email" field	Corrective
3066	Field value (numeric) in the Form Registration, allows you to enter alphanumeric values, although the application does not save the registration, correct so that the field only fills the defined type	Corrective
3281	[ITSM-9629] - Modal for CI view opened by Event Mgmt. is too small and needs adjustments	Corrective
3368	The word "Solicitación" must be replaced by "Solicitud".	Corrective
3186	Critical message (in pop-up) as mandatory field "Contract" in the Contract Evaluation presented with misspelling
3424	Validate Neuro parameters before saving	Corrective
3166	[ITSM-9562] - Check ticket registration with empty space	Corrective
3201	Correction of names in Impact and Urgency in the time of service screen	Corrective
3093	Check system behavior when user clicks on 'About CITSmart'	Corrective
1910	Message is not internationalized (Depends on simple # 2878)	Corrective
2919	It is not closing the modal by approving the request	Corrective
3086	Correct the term: "I didnt'l like it" to "I did not like it".	Corrective
2780	Change operation status on the audit screen I=INSERT to C=CREATION.	Corrective
3282	[ITSM 9628] - Failed to Edit a Zabbix Manager	Corrective
3172	When performing a token approval and there is no session in operation.	Corrective
3179	Verify that updating the version is giving error in the update scripts. (Related to tasks 3154 and 2838)	Corrective
3278	Does not load labels after correcting database scripts	Corrective
3286	Enable parsing of objects in the Rest component	Corrective
1665	Generating search report in .PDF without filling in required fields	Corrective
3106	In the Problem registration, when linking Ticket/Incident, the number component is showing negative numbers. Addendum: In the same field (Number) is accepting alphanumeric values (different from its type)	Corrective
3072	Verify that when we report on the working day the final time equal to 00:00, the application does not calculate the SLA correctly.	Corrective
1596	Verify that the user changed the last time of the DAY, but when creating request this change was not reflected	Corrective
3067	Improvements to the processing of the inventory queue (Threads)	Improvement

Other released products

Neuro: 1.2.4.10

Audit: 0.4.0

Version 8.0.0.5 (2019/04/25)

Problem	Description
3360	Problem Mgmt. - Error retrieving the definitive Solution
3361	Problem Mgmt. - Error retrieving the closure field
3362	Problem Mgmt. - Error retrieving known error
3363	Configuration Mgmt. – Error retrieving Completed Changes related to the Configuration Item
3364	Release Mgmt. – Error linking Change closed in Release
3365	Problem Mgmt. – Interface suitability to display the fields "Associated error message" and "Diagnostics"
3366	Change Mgmt. – Error retrieving Simplified Risk
3393	Relese Mgmt. – Return of Business Rule when linking a change that has CI linked to a Release, automatically linking the CI to the Release
3282	Event Mgmt. – Failure when Edit a Zabbix Generic Manager
3115	Event Mgmt. – Better rendering of the Ticket Mgmt. screen
3394	Release Mgmt. – System doubles attachments when forward flow
3388	Problem Mgmt. – Saving the known error does not set the archiving field and the system cannot recover the knowledge
3419	Change Mgmt. – System does not retrieve attachment placed in Revision and closure field

Known error and solution

Note the following scenario:

Preconditions:
1. The client will be upgrading from version 7 to version 8.0.0.5;
2. The consultant did not parametrize in the Problem Portfolio the folder to save the Known Error knowledge base;
What happens:
1. The user accesses the Problem Management screen;
2. The user informs the Root Cause field and attempts to save the knowledge base;
3. When open the Knowledge Base screen for saving, the system presents the message that the user does not have the permission;
Why does it happen?
1. The message appears because the consultant did not informed the folder to save the known error in the Problem Portfolio;
2. Once you try to save the known error, the system does not identify the folder and sends the message;
3. In these cases, contact the Citsmart Support to make the correctness of this register;
4. Make the configuration of the known error saving folder on the Problem Portfolio screen;
5. In the next registration the message will not be repeated.

Other released products

Neuro: 1.2.4.8

Inventory: 2.0.0.3

EVM: 2.0.0.3

Audit: 0.2.0

Version 8.0.0.4 (2019/04/12)

Problem	Description
3275	Failure when restoring the Executor Group, Impact and Urgency in the Release Management

Version 8.0.0.3 (2019/04/04)

Problem	Description
2573	A known error in version 8.0.0.0 when answering to a satisfaction survey by Experience Center Widget. Version 8.0.0.3 provides a definitive solution to the error while registring a satisfaction survey.
2122	Webservice failed to create a Service request. Version 8.0.0.3 provides a definitive solution to the failure presented when attempting to register a service request via web service.
2917	Failed to upload attachments by the service request functionality. Version 8.0.0.3 provides a solution for uploading attachments through the service request functionality.
2777	Intermittent failure in the method that returns timezone to register the date and hour. In the Neuro component. Version 8.0.0.3 provides a definitive solution in the Neuro component to register date and time.

Version 8.0.0.2 (2019/03/20)

Problem	Description
2309	Intermittent failure and greater incidence in clustered environments in the method that returns timezone to register date and time. Version 8.0.0.2 provides a definitive solution to the error that occurs in classes that use timezone for registration.
2124	Incorrect validation failure while accessing an external knowledge base. Version 8.0.0.2 provides a definitive solution to the session expiration message displayed improperly when the user attempted to access an external knowledge base.
2400	Failure in the advanced search component that didn't return words with "ç" and "ã". Version 8.0.0.2 provides a definitive solution for advanced search with accented words.

Version 8.0.0.1 (2019/03/08)

Problem	Description
2576	A known error in the portfolio is not displayed when there is an end date in the contract service. Version 8.0.0.1 provides a definitive solution to the error caused by the service portfolio.

Version 8.0.0.0 (2019/03/01)

Type	Functionality	Description
Fixe	Ticket Management	The Sub-Request and Related Request functionalities were restructured to provide greater compliance with their assignments. The focus of this fix was to bring the functionalities closer to their proposal. For further information, see [Relate Ticket][1] and [Register Sub-Request][2]
Fixe	Web services	The synchronization for creating new Activities has changed in the business rule, that's because it's not possible to create an activity that doesn't have a link with the Business Service and Portfolio. Therefore, the web service designated for creation will open a ticket with the parameters in the initial configuration of the service. The functionality of creating a new user, when the data synchronization is enabled, remains consistent.
Fixe	Flow	Adjustments to avoid editing native expressions and expressions of the same name.
Improvements	Quick Access	The quick access allows the user to find main processes through icons that help in the efficiency of fixing and viewing. The users only see the icons of the processes that they have access to, with the exception of Simple, Knowledge Portal, Experience Center, and User Guide.
Improvements	Ticket Management	We created the possibility of configuring the functionality of email notification in the ticket delegation. For further information, see [Notification via E-mail of Ticket Delegated][3]
Improvements	Ticket Management	We created the possibility of configuring the functionality notification via email reclassification. For further information, see [Notification via email of reclassified ticket][4]
Improvements	Change Management	Version 8.0.0.0 of CITSmart has improvements in the change management process, bringing the agile world to manage the activities that should occur during the scope of the change. Note: This functionality replaces the default flow parameters for usage of the change process, moreover, the change is necessary for this configuration. For further information, see [Change Management][5]
Improvements	Problem Management	In version 8.0.0.0 of CITSmar,t the problem management process allows adding activities to assist in the management of teams during the root cause diagnosis. Note: This functionality replaces the default flow parameters for usage of the problem process, moreover, the change is necessary for this configuration. For further information, see [Problem Management][6]
Improvements	Release Management	The release process is more powerful in planning, testing, and approving, allowing the designation of activities and management at sight. Note: This functionality replaces the default flow parameters for usage of the Release process, moreover, the change is necessary for this configuration. For further information, see [Release Management][7]
Improvements	Knowledge Management	In version 8.0.0.0 CITSmart allows the evaluation and publication of written comments about knowledge. For further information, see [Comments Review][8]
Improvements	Knowledge Management	We innovate the way of access to the knowledge base for users who don't have login to the CITSmart tool. In version 8.0.0.0 knowledge with permission of visualization can be accessed by the community in general, just have the link of access. For further information, see Configure external access to the [Knowledge Portal][9]
Improvements	Configuration Management	We enhance the user experience by highlighting a dashboard that displays the number of configuration items by group, type, and agglutinated in the Incident, Change, and Release processes, leaving in sight possible CIs that will be changed or involved in some incident. For further information, see [Configuration Item Management][10]
Improvements	Ticket Management	We simplified the use of ticket escalation rules, with a few steps, it'll be possible to implement the rule that previously had numerous configurations. Note: This functionality replaces the use of several escalation parameters, moreover, it's necessary to change for the effective use of the escalation rules. For further information, see [Create escalation rule][11]
Improvements	Ticket Management	In version 8.0.0.0 of CITSmart, we included ticket approval through a new direct icon in the attendance list, it's not necessary to open the ticket to perform the attendance, we present the available information and the options configured to accept or refuse the call. This functionality is available on Mobile SM and on the Service Portal. For further information, see [Approve ticket][12]
Improvements	Ticket Management	We allow the automatic ticket list updating function to be enabled to refresh the list automatically from time to time. For further information, see [Automatic Update of Ticket List][13]
Improvements	Ticket Management	The improvement of the occurrence registration allows the requester or technician to be notified via email. In addition to the permission to include activity execution time and keep the information confidential registered, only authorized technicians can see it. For further information, see [Register ticket occurrence][14]
Improvements	Integrated Management	Simple was created with the purpose of bringing the concept of agile management to the tool. Independently or clustered in one of the Problem, Change and Release solutions, Simple allows you to reuse Sprints, share resources, send activities to other Sprints and manage at sight. For further information, see [Simple][15]
New	Experience Center	We provide a specific area to improve the user experience. In this area will be allowed the presentation of services, information, and reports that come closest to the day-to-day use of the customer. For further information, see [Experience Center][16]
New	Smart analytics	From version 8.0.0.0, we have provided some quantitative reports of the main processes contained in CITSmart through our new BI platform. For further information, see [Business Intelligence][17]
New	Audit	We have reformed the system audit to increase the agility and reliability of the audit research feature. For further information, see [System Audit][18]
New	Platform administration	We have improved information security, implementing forms of password security for internal users. For further information, see [Password Security Policy][19]
New	Mobile	We delivered a new application that, in a robust way, allows the field service of technicians who are momentary without an internet connection. The mobility experience goes beyond signature features and notes. For further information, see [Mobile Field Service][20]. Still in the context of mobility, and no less robust, we improved the Mobile SM application, which has among other uses, the ability to sign, approve, and note. For further information, see [Mobile CITSmart Experience application manual][21]
New	Neuro	From version 1.2.3.0 of Neuro, it is possible to automatically create a CITSmart questionnaire from the Neuro business object register. The idea behind this innovation is to facilitate the extraction of responses from CITSmart questionnaires and to create reports in a simple way, with the help of the Smart Report.
New	Flow	The package of flows delivered to the processes of Problem, Change, and Release has been simplified, the products have been remodeled to adhere to the possibilities that the flow offers. If the customer does not want to use the new flows, the latest version 7.1.0 will continue to work perfectly.