Cancel a Ticket
2 min
This functionality allows to cancel the ticket.
Before getting started
Make sure to have previously registered the ticket and have permission to cancel the ticket.
Procedure
- Access the functionality Ticket Management through the main menu Processes > Request and Incident Management > Service Request and Incident;
- Click on the ticket you want and then on the icon “Open”;
- Change the status of the ticket to "Canceled" by clicking on it;
- In the Solution Response field, describe the reasons to be canceled;
- Click on the options button “Operations” and then on “Save and Forward Flow” to save and advance the flow, so the ticket will be canceled. However, if you want only to save the information registered about the ticket cancellation and keep the current task, click on the button “Save and Keep the Current Task”.