"Discover the essential SEO tactics and strategies for boosting your website's visibility and driving organic traffic. This comprehensive guide covers everything from keyword research to on-page optimization and technical SEO. Maximize your online presenc

How to relate an unit to the contract

How to relate a group to the contract

Notification through delegated email ticket

Automatically create a ticket from the receiving of an email

How to create, and then, close the ticket

Create template of incident, request and procedure

Configure approval request via email

Configure access permission of request/incident management

Configuration

Verify my Tickets

Validate and Close the Ticket

Suspend Ticket

Suspend and Reactivate Multiple Tickets

Search Ticket in the Advanced Mode

Schedule Ticket Activity

Reopen Ticket

Register Requisition Incident via a Template

Register Ticket Source

Register Ticket Related

Add Comments in the Ticket Execution

Register Ticket Execution

Reclassify Ticket

Reactivate a Suspended Ticket

Print Ticket

Manage Team with Kanban

Locate a Ticket

Link other Functionalities to the Ticket

Hierarchical Escalation in the Attendance

Generate Report Through the Panel of Charts and Reports - Request and Incident

Generate Reports - Request and Incident Management

Direct the Ticket

The Desktop of the Service Desk

Delegate Ticket

Creating Ticket

Create Escalation Rule

Create and View Sub-Ticket

Change SLA of a Ticket

Capturing a Ticket

Cancel a Ticket

Audit a Ticket

Attend with Remote Support

Approve a Ticket

Analyze Event Trends

Analyze Service Request Trends

Incident and Request

Docs - CITSmart 8 - EN

What is CITSmart ?

Introduction to Platform

Release Policy

Release Notes

Comparison of Versions

Version 8.0.0.0

What is New on CITSmart?

Untitled

Navigation and User Interface

Setting System URL

Creating Profile Access

Employee Registration

Home Panel

Initial Settings

Portfolio and Catalog

Service Level

Release 

Demand 

Knowledge 

Change 

Problem 

Configuration 

Event 

Capacity 

Availability 

Continuity 

Financial

Overview of the Processes 

16 Processes

CITSmart Cloud Architecture

Authentication

Safety Recommendations

Creating Calendar

Language and Region

Data and Import

Data Management

Configuring CITSmart Environment

System Parameters

Customizing Fields 

Configuring E-mail Account

Registering Questionnaire Category

Automation

Log's and Auditing 

Mobile

Introduction to Platform Administration

Reviewing Comments in Knowledge Portal

Knowledge Portal

Experience Center

Service Portals

Smart Portal

Add-Ons

Automation and Operation

Communication and Notification

Contract Management

Mobile and Field Service

Project Management

Reports

Smart Analytics

Social Network

Surveys and Feedback

Aditional Features