Defining Metrics and KPI
1 min
The functionality Definition of Metrics and KPIs is intended to define the indicators target of the Incident Management process to the management analysis, which can be displayed in the widget "Incident Management - KPIs", which can be added to the dashboard to be presented in the management panel, on the system main screen.
Procedure
- Access the main menu System > Settings > Templates > Definition of Metrics and KPIs;
- Click on "Edit" in a metric;
- Edit the fields necessary;
- Click on "Save".