Generating Reports - Problem Management
4 min
In the following topics, will be presented the reports about the problem management:
- ο»ΏProblem/Incident Report;ο»Ώ
- ο»ΏProblem Quantitative Report;ο»Ώ
- ο»ΏReport about Quantitative of Request/Problem by Service.
In all cases, there are options of exportation:
- Click on "Generate PDF" to create the report of the problem/incident in PDF;
- Click on "Generate XLS" to create the report of the problem/incident in Excel.
ο»ΏGenerate Problem/Incident Reportο»Ώ
This report is intended to present the incidents related to the problem.
- Access the functionality through the main menu Reports > Problem Management > Problem/Incident;
- Set the filters as needed.
ο»ΏGenerate a Quantitative Report of the Problemο»Ώ
This report is intended to present the number of problems that had happened.
- Access the functionality through the main menu Reports > Problem Management > Problem Quantitative;
- Set the filters as needed.
ο»ΏGenerate the Quantitative Report of Request/Problem by serviceο»Ώ
This report is intended to present the number of requests and problems that were registered by the service.
- Access the functionality through the main menu Reports > Problem Management > Service Request/Problem;
- Set the filters as needed.
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