How to create, and then, close the ticket
2 min
For activities that do not require an SLA, where the attendant only wishes to formalize the request and execution of the activity, it is possible to configure for the creation and closing of the ticket at the same time.
Procedure
1 - It is possible to define the creation and close flow in two different ways:
- 1st Way - Import flow: it is possible to import the flow with the script already registered. Download the attachment "JSON Flow" and access the flow functionality (Workflow > Flow Design), click on "New" then on "Import" and select the option "JSON". Upload the attachment and click on "Import". To then verify the script, click on the tab "Diagram" and the task icon. Next, click on "Input Action";
- 2nd Way - Copy the script: to copy only the script, copy the attachment "Script" content and access the functionality flow (Workflow > Flow Design), click on "New" and complete the mandatory fields. Then click on the tab "Diagram" to design the creation and closure flow of a task. Select and click on this task (small gray box next to the task), and in the tab "Input Action". It is necessary to copy the RhinoScript in the expressions builder and click on "Build expressions" and select the register expression.
🖊 Note:
No controls have been implemented to catch information because the time of attendance and closing of the ticket is very short.
If it is necessary to do the same, implement the information registration in the capture tables.