Manage Team with Kanban
2 min
This option allows helping managers in the detailed monitoring of the tickets attendance list, using the management technique called Kanban.
Kanban uses cards (post-its and other types) to indicate the attendance of production flows. In these cards, indications are given about a certain task. For example, "to execute", or "in execution", or "done", and whenever the flow advances its positioning changes to the right in the frame.
Before getting started
To move the Kanban, it is necessary to have at least one ticket registered, and to have an access profile with such permission.
Procedure
- Access the functionality of the Ticket Management through the main menu Processes > Request and Incident Management > Service Request and Incident;
- Click on the ticket view in the Attendant mode, through the button "Per attendant";
- Filter the cards view;
- Manage the cards.