Parametrization - Knowledge

Warn, in advance, the number of days remaining for the expiration of the knowledge. (Default: 90 days)

Default: 90 days

Define how many days in advance of the knowledge expiration date, the author and approver will be notified. When creating knowledge on the "Knowledge Base" screen, the date of expiration, that is, the date on which the knowledge will expire must be informed. It will be notified to the author and approver of the knowledge, in advance of N days (defined in this parameter) of the expiration date of the knowledge.

Not applicable

E-mail template ID to send folder creation notification



Enter the ID number of the folder creation notification email template. When creating a folder in the "Folder Registration" screen, the email template defined in this parameter will be used to send the folder creation notification. This notification will be sent to the group and/or user associated with the folder. This email template ID is set on the "E-mail Template" screen.

If you do not enter the identification number (ID) of the email template, the correct email may not be sent.

E-mail template ID for sending folder update notification



Enter the identification number (ID) of the folder update notification e-mail template. When you change a folder in the "Folder Registration" screen, the e-mail template defined in this parameter will be used to send the folder update notification. This notification will be sent to the group and/or user associated with the folder. This email template ID is set on the "Email Template" screen.

If you do not enter the identification number (ID) of the e-mail template, you may not send the correct e-mail.

E-mail template ID for sending folder delete notification



Enter the identification number (ID) of the folder deletion notification email template. When deleting a folder in the "Folder Registration" screen, the email template defined in this parameter will be used to send the folder delete notification. This notification will be sent to the group and/or user associated with the folder. This email template ID is set on the "E-mail Template" screen.

If you do not enter the ID number of the E-mail Template, you may not send the correct e-mail.

Email template ID for submitting knowledge creation notification

E.g.: 11

Enter the Knowledge Creation Notification E-mail Template (ID) number. By registering a knowledge on the "Knowledge Base" screen, the knowledge creation notification will be used to send the email template defined in this parameter. This notification will be sent to the group and/or user associated with the knowledge base. This email template ID is entered in the "E-mail Template" screen.

If you do not enter the identification number (ID) of the e-mail template, the correct e-mail may not be sent.

E-mail template ID for submitting knowledge update notification

E.g.: 12

Enter the Knowledge Update Notification email template number (ID). When updating knowledge on the "Knowledge Base" screen, the email template defined in this parameter will be used to send the knowledge update notification. This notification will be sent to the group and/or user associated with the knowledge base. This email template ID is set on the "Email Template" screen.

If you do not enter the r (ID) ID number of the e-mail template, you may not be able to send the correct email.

E-mail template ID for sending knowledge deletion notification

E.g.: 13

Enter the identification number (ID) of the knowledge deletion notification email template. By deleting a knowledge on the "Knowledge Base" screen, the email template defined in this parameter will be used to send the knowledge exclusion notification. This notification will be sent to the group and/or user associated with the knowledge base. This email template ID is set on the "Email Template" screen.

If you do not enter the identification number (ID) of the e-mail template, the correct email may not be sent.

Folder to save the Description and the solution to the service request in the Knowledge Base (Eg: Windows - Description_Response_To_KnowledgeBase)

E.g.: Windows: C:\Citsmart\BaseConhecimento

Define the directory to store the response description of the service/incident request to be saved in the knowledge base. In the Service Request/Incident screen, the field "Save Solution/Response in the Knowledge Base" is displayed. When answering a service/incident request, and if you want to register the description of the Response Solution in the knowledge base, simply select the field and inform the title, done this, when save and forward the flow, the description of the solution response of the request will be stored in the folder defined in the parameter.

Not applicable

Default folder for knowledge created from event occurrences



Define the folder for knowledge storage created from the event occurrences

Not applicable

URL of SOLR server (E.g.: http: // localhost: 8983 / solr / collection_name)

E.g.: http://localhost:8983/solr/collection_name

Configure the URL of the Apache Solr collection that will be used by CITSmart to index the knowledge

Not applicable

Apache Tika server URL (Eg: http://localhost: 9998/tika)

E.g.: http://localhost:9998/tika

Configure the Apache Tika URL to make OCRs of knowledge attachments at the time of indexing

Not applicable

Total items to be imported at a time when indexing documents in Solr (Eg: 1000)

E.g.: 1.000

Configure how many items will be indexed at a time in Apache Solr

Not applicable

The ID of the folder to register Knowledge created by the end-user



Default folder to register Knowledge created by the end-user

Not applicable

Source ID of Knowledge created by the end-user



Default origin that will be used in the knowledge created by the end-user

Not applicable

Enable synchronization with the index server

Y or N

When knowledge indexing is performed in Solr, either by deleting, updating, or creating new knowledge. If Solr is stopped and this parameter is active, automatic synchronization with Solr is started until Solr is reactivated. As soon as it back to work, all the knowledge that is pending indexing is indexed, and the automatic synchronization is finished.

Not applicable

Enter the interval in minutes to sync the knowledge with the index server

Between 0 and 59 minutes. Default is empty.

This parameter will define the time in minutes that the knowledge will be under revision.

To know the maximum amount of time to input, check this link, go to "Format" then "Allowed Values".

URL of the logo (Knowledge Portal) (Eg: /citsmart/imagens/logo/logo-header-icon.png)

E.g.: /citsmart/imagens/logo/logo-header-icon.png

Parameter of use restricted to CITSmart Corporation indicates the URL of the Knowledge Portal logo.

Not applicable

Header Background URL (Knowledge Portal) (Eg: /citsmart/images/background-header.png)

E.g.:/Citsmart/imagens/background-header.png

The parameter that customizes the appearance of the Knowledge Portal.

Not applicable

Background color of the header (Portal of Knowledge) (Default: #e6e6e6)

E.g.: #e6e6e6

The parameter that customizes the appearance of the Knowledge Portal.

Not applicable

Header Font Color (Knowledge Portal) (Default: #333333)

E.g.: #333333

The parameter that customizes the appearance of the Knowledge Portal.

Not applicable

Enable knowledge base search ranking (Eg: Y or N - Default 'N')

Y or N

Failure to configure this information, or the assignment of "N", prevents the creation of management reports that deal with the subject.

Not applicable

Store search registries for how many days? (Eg: 30)

E.g.: 30

Failure to configure this limiter can accumulate excessive amounts of data unnecessarily over time, causing slowness in application processing, especially in reports that handle the subject.

Not applicable

Font color of favorites (Knowledge Portal) (Default: #f1a21f)

E.g..: #f1a21f

Customize the appearance of the "Favorites" frame that is on the Home screen of both the Knowledge Portal and the User's Guide.

Not applicable

Font color of likes (Knowledge Portal) (Default: # 6c8ebe)

E.g..: #6c8ebe

Customize the appearance of the "Liked" frame that is on the Home screen of both the Knowledge Portal and the User's Guide.

Not applicable

Color of the indicated source (Portal of Knowledge) (Default: #67c15e)

E.g..: #67c15e

Customize the appearance of the "Indicated" frame that is on the Knowledge Portal home screen.

Not applicable

Help URL (Eg: https://help.citsmartcloud.com/citsmart)

E.g.: https://help..citsmartcloud.com/citsmart

The parameter is used to enter the URL of the User's Guide

Not applicable

Logo URL (User Guide) (Eg: /citsmart/images/logo/logo-header-icon.png)

E.g..: /citsmart/imagens/background-header.png

Parameter of restricted use to CITSmart Corporation indicates the URL of the User Guide logo.

Not applicable

Header Background URL (User Guide) (Eg: /citsmart/images/background-header.png)

E.g..: /citsmart/imagens/background-header.png

Parameter of restricted use to CITSmart Corporation indicates the URL of the background image of the User's Guide.

Not applicable

Background color of the header (User Guide) (Default: #e6e6e6)

E.g..: #e6e6e6

Parameter of restricted use to CITSmart Corporation, customize the appearance of the User's Guide.

Not applicable

Header Font Color (User's Guide) (Default: #333333)

E.g..: #333333

Parameter of restricted use to CITSmart Corporation, customize the appearance of the User's Guide.

Not applicable

URL for partner login (Eg: https://example.com/citsmart)

E.g..: https://example.com/citsmart

Parameter of restricted use to CITSmart Corporation, customize the link to which the solution is directed when clicking on "I am an Agent" in the User's Guide.

Not applicable

Display title of Knowledge Portal (Default: Y)



Informs if it is to display the title of knowledge on the Knowledge Base Search screen