The Service Portfolio Management process is responsible for managing the service portfolio throughout the service lifecycle, focusing on the value that services deliver to the business.

The Portfolio is the representation of all services and their status. Its command is a dynamic method for managing investments in service management throughout the organization and directing those investments to create value.

Discover the importance of Service Portfolio Management in optimizing your service offerings and maximizing business value. Learn how to effectively manage your entire service portfolio, monitor service status, and make informed investment decisions. Enha

Registering Business Process

Registering Cause of Incidents

Implement the way of sending email to reclassified ticket

Registering a Client

Registering Company

Registering a Contract

Registering News

Registering News Category

Registering Provider

Registering Request Justification

Registering Satisfaction Survey

Registering Operating Condition

Registering Service Request Priority

Registering Type of Service

Registering Priority

Registering Skill/Resource

Registering Service Template

Defining Access Permission to Portfolio Management Functionalities 

Creating Service Category

Configuring Service Attributes

Creating and Editing the Portfolio

Linking Activities to the Service Contract  

Registering Solution Category

Registering/Editing a Service

Creating Service Map

Registering Service Activity

Generating Reports - Service Catalog

Managing my Requests through Smart Portal    

Verifying Service Audit

Configuring Service Contract Attributes

Portfolio and Catalog

Creating Time of Attendance

Improvement Plan

Service Level Requirement

Generating Reports - Service Level Management

Provider Evaluation

SLA Evaluation

Service Level Agreement

Contract Evaluation

Service Level

Creating a Release Portfolio

Reopening Release 

Activities of the Release Planning Phase

Registering Release Justification

Release Management Desktop

Activities of the Deployment Release Phase

Canceling Release 

Executing Release

Registering Release

Relating Information to the Release

Advanced Search for Closed Release 

Suspending Release 

Release 

Importing Demand Attribute Data

Registering Demand Attribute

Demand 

Configuring External Access to the Knowledge Portal

Refining Search in Knowledge Portal

Registering Image Category

Registering Subject

Notifying Responsible for the Knowledge Expiration

Registering Synonym

Storing Images in the Gallery

Creating Folder

Displaying and Searching for the Tags in the Knowledge Portal

Indexing Knowledge

Generating Reports - Knowledge Management

Creating Knowledge

Knowledge 

Additional Reports of a Change

Approving Change

Activities of the Change Planning Phase

Closing Change

Registering Reversion Plan of Change

Relating Items to the Change 

Generating Reports through the Charts and Reports Panel - Changes

Suspending Change

Registering Change via Template

Generating Reports - Change Management

Registering Change

Registering Change Occurrences

Calendar of Changes

Registering a Portfolio of Change

Registering Change Justification

Registering Template of Change

Canceling Change

Advanced Search of Closed Changes

Change 

Generating Reports - Problem Management

Registering Problem Justification

Scheduling Problems Activities

Registering the Occurrences of the Problems

Relating Items to the Problem

Executing Problem

Suspending Problem

Canceling Problem

Advanced Problems Search 

Registering Problem

Creating Problem Portfolio

Problem 

Registering Software Blacklist

Registering Financial Value of CI

Registering Definitive Media

Registering Characteristics

Collecting Hardware Data from MIB (SNMP)

Creating/Registering Type of CI Relationship

Creating Connection to Remote Access Server

Changing Group of Configuration Item

Verifying Configuration Item captured by Inventory (Agent)

Verifying Configuration Item History

Analyzing Configuration Item Impact

Verifying Processes related to the Configuration Item

Registering Cost per hour of Unavailability

Relating Configuration Item to a Service

Deleting Group of Configuration Item

Linking Calendar to Group of Configuration Item

Linking Demand Attributes to CI

Generating Report - Configuration Management

Generating Reports through the Charts and Reports Panel - Configuration Items

Exporting CMDB

Linking Service Level Agreement to CI Group

Registering Configuration Item 

See Map of Relationship of a CI

Verifying Execution Status of CI Inventory

Searching Configuration Item

Change the configuration item data

Registering Configuration Item Group

Registering Type of Configuration Item

Creating Child Configuration Item

Running Script of the Configuration Item

Configuration 

Register EPL template

Register Event Monitor Connection

Register Event Notification

Register Global Manager

Register Inventory Manager

Register Nagios Generic Manager

Register Nagios Manager

Register Nagios and Zabbix Connection

Register Notification Recipient

Register Occurrence Category

Register Time

Register Zabbix Generic Manager

Register Zabbix Manager

Set Inventory Connection

Close Event Occurrence

Close Occurrences and Actions of an Event

Create a Problem from an Event

Create a Change from an Event

Create Ticket from an Event

Generate Reports - Event Management

Internal Menu of Event Management

Register Event Audit

Search Event

The Event Center

View Event

Event 

Import Capacity Indicators Data

Register Capacity Indicators

Capacity 

Register Availability Group

Verify Availability of Availability Group

Verify CI Group Availability

Verify Configuration Item Availability

Verify Service Availability

Availability 

Define Access Permission to Continuity Management

Register Continuity Template

Register Continuity Risk

Register Threat

Register Risk Category

Register Threat Category

Register Continuity Awareness

Register Continuity Organizational Planning

Register Continuity Plan

Define Service Continuity Policy

Register Continuity Risk Evaluation

Continuity Test Calendar

Register Continuity Test Registration

Register Service Continuity Vital Functions

Register Impact Analysis in the Continuity Business

Invoke Continuity

Register Service Continuity

Review and Audit Service Continuity

Define Service Continuity Project

Register Service Continuity Scope

Register Service Continuity Strategy

Continuity 

Financial

Configuration

Incident and Request

Overview of the Processes 

Docs - CITSmart 8 - EN

What is CITSmart ?

Introduction to Platform

Release Policy

Release Notes

Comparison of Versions

Untitled

Portfolio and Catalog

Presentation